شادي إسماعيل

•assist store manager in daily store operation.
• ensure store clean and tidy stock is replanished and standard.
•Update and calculate store kpi achievement daily work with the team to achieve store kpi
• prepare daily cash deposit and deposit to collection company.
•prepare reports (daily cash report-sales report-weekly reports)
•prepare all admin and office work ( cash safe handover-opening and closing checklist- schedule and attendance -review refund and exchange transaction-review email daily)
•prepare planner and tasks daily ensure all tasks are done.
•conducting team talk daily to update staff about achievement and target.
•train staff about customer service-product knowledge-sales process-etc
• Maintain highest sales floor standards by product displays & visual merchandising standards.
• adhere to company policy and ensure company policies and procedures are followed.
•completes other duties as assigned by store management.
• punctual and adheres to designated work schedule
•receive stock and display as per brand guideline review layout always.
•monitor stock balance daily to notice any stock issue
•order for replanishment
•process PO and TO on the stock operation system.
•control stock in and out the store
•control stock shrinkage.
• Provide customers with product information that they need .
• Ensure that all products are standard and merchandise as per brand guideline.
• Handle exchange and refund transactions.
•maximise the sales and focus on customers and add on sale to achieve daily, weekly, monthly and yearly business plan.
•preparation for yearly inventory and participate in preparation of sales event.
•Resolving customer complaints and concerns in a timely manner.
Overseeing sales assistant and cashiers.
•Keeping records of expenditure, sales figures, and employee performance.
•Evaluating the supply and availability of stocks.
•Monitoring shelve stocks and product displays, and the general appearance of the store.
•Investigating market trends and offering products that would appeal to customers.
•Handle customers' requests, comments, and complaints.

• Ensure the store appearance is clean and tidy stock is replanished and standard.
•Update and calculate store kpi achievement daily, focus on customer service to achieve business plan.
• prepare daily cash deposit and deposit to collection company.
•prepare reports (daily cash report-sales report-weekly reports)
•prepare all admin and office work ( cash safe handover-opening and closing checklist- schedule and attendance -review refund and exchange transaction-review email daily)
•prepare planner and tasks daily ensure all tasks are done.
•conducting team talk daily to update staff about achievement and target.
•train staff about customer service-product knowledge-sales process-etc
• Maintain highest sales floor standards by product displays & visual merchandising standards.
• adhere to company policy and ensure company policies and procedures are followed.
•completes other duties as assigned by store management.
• punctual and adheres to designated work schedule
•receive stock and display as per brand guideline review layout always.
•Maximize the sales by focusing on customer.
•Resolving customer complaints in a timely and professional manner to maintain customer loyalty.
• Provide customers with product information that they need .
• Ensure that all products are standard and merchandise as per brand guideline.
• Handle exchange and refund transactions.
•maximise the sales and focus on customers and add on sale to achieve daily, weekly, monthly and yearly business plan.
•preparation for yearly inventory and participate in preparation of sales event.

front-end supervisor
■Resbonsibilites
•monitors and running checkout area to decrease customers delay and open more checkout counters and calling more workers if the case warning
•Establish and maintain a professional environment
•ensuring the best possible service for customers are given by the cashiers
•Ensure compliance to company policies and procedures through proper handling of all transactions and corresponding documentation (i.e. refunds, check approval, employee discounts, price overrides, gift certificates and any other transactions requiring supervisory involvement)
•Training and supervision of all cashiers and sales associae and new Front End Supervisors on all front-end policies and procedures
•Scheduling to ensure proper coverage at the front end/service desk
•Coordinating immediate pre-screening of all applicants by store management
•Maintaining neat, organized and safe front end/service desk area
•Timely communication to store management of any issues
•Damages and returns are handled daily according to established company procedure