Shady Kandeel, Technical Support Engineer

Shady Kandeel

Technical Support Engineer

Asset Technology Group

Location
Egypt - Cairo
Education
Bachelor's degree, Bachelor's degree
Experience
14 years, 8 Months

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Work Experience

Total years of experience :14 years, 8 Months

Technical Support Engineer at Asset Technology Group
  • Egypt - Cairo
  • My current job since February 2014

Install, configure and maintain database/web/application servers on windows/Linux/Solaris.
Install high availability solution.
Works with end users to identify and clarify business requirements.
Participates in team meetings and identifies ideas for improvements.
Review application SQLs to improve performance.
Create backup and recovery scenarios.
Direct hands on experience with: Apache server, Oracle Portal, Linux, Solaris and Windows
Have a good experience developing web pages \[Java Script, JSP and .Net\].
Familiarity with relevant network protocols (TCP/IP, FTP and LDAP)
Write reports, business correspondences, and procedural manuals.
Trouble shooting to fix issues.

Project Team Leader at BCH Egypt
  • Egypt - Cairo
  • September 2009 to January 2014

Part time work 2 days a week to review projects evolution.
Tools: According to project requirement.

Technical Support at Hansafx
  • Egypt - Cairo
  • January 2010 to June 2012

Responsible for the forex trading platform administration, maintenance and backup.
Tools: Java programing.

Education

Bachelor's degree, Bachelor's degree
  • at Ain Shams University, Faculty of Computer &Information
  • May 2012

College Ain Shams University, Faculty of Computer &Information System, Information System Dept (2012) Graduation Grade: Fair. Project Grade: Excellent. • Graduation Project: o Description: Developing an intelligent software system that: • Detects the lesion consisting of mass in the Brain (tumors) • Reports some details of the lesion consisting of mass. • Identify the tumors type based on the extracting data from MRI.

Specialties & Skills

Technical Support
Web Development
ActionScript
ASP.NET
BANKING
BANKING SYSTEMS
CLIENTS
CUSTOMER SERVICE
DATABASE
ECLIPSE
EXCHANGE

Languages

Arabic
Expert
English
Expert

Training and Certifications

Java Standard Edition (Training)
Training Institute:
INFORM
Date Attended:
August 2009
Duration:
55 hours
Java 2 Enterprise Edition (Training)
Training Institute:
IBM
Date Attended:
October 2009
Duration:
94 hours
Adobe Flash Action Script 3.0 (Training)
Training Institute:
Russian Cultural Center
Date Attended:
October 2013
Duration:
110 hours