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Shady Khanna, IT Officer

Shady Khanna

IT Officer·International Rescue Committee (IRC)

Jordan

Bachelor's degree, computer science

Work experience

Total years of experience: 14 years, 4 months

IT Officer

July 2013 - Present

International Rescue Committee (IRC)

Amman, Jordan

July 2013 - Present

Overseeing 8 sites, 13 servers and providing support for 300 end users.

Configuration and management of: Windows Server, Active Directory, Virtual servers and essential network services.

Implement and manage backup solutions for office and individual users.

Installing and configuring: Cyberoam firewalls, Cisco switches and WLAN Devices.

Configure access to network resources and remote management.

Create and maintain: network documentation, IT Assets and software licenses.

Providing technical reviews and technical Recommendation for IT procurement.

Tracking and procuring office supplies.

Tracking home Internet renewal for the expat staff.

Submit and prepare payments for the finance staff.

Participate in proposal and IT budget

Providing information technology training for end users.

Other Non IT administration duties.
Company industry:
Non-profit Organization
Job role:
Information Technology

Customer Service Representative

February 2012 - July 2012

Extensya

Amman, Jordan

February 2012 - July 2012

- technical support
- troubleshooting agent
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Technical Support

July 2010 - April 2011

Sari International Corp

Amman, Jordan

July 2010 - April 2011

-Maintenance
-Network troubleshooting
-Data Entry
-Data backup
Company industry:
Other Healthcare Services
Job role:
Information Technology

Education

Philadelphia University

July 2011

July 2011

Bachelor's degree, computer science

Jordan

Skills

Help Desk Management
Expert
Help Desk Management
Expert
PC Networking
Expert
PC Networking
Expert
Windows Server
Expert
Windows Server
Expert
CTI
Expert
CTI
Expert
IT
Expert
IT
Expert
Networking
Expert
Networking
Expert
Windows Servers 2008
Intermediate
Windows Servers 2008
Intermediate
Windows
Expert
Windows
Expert
Microsoft Office
Expert
Microsoft Office
Expert
customer service
Expert
customer service
Expert
troubleshooting
Expert
troubleshooting
Expert
Administration
Expert
Administration
Expert
Vmware
Intermediate
Vmware
Intermediate
CCNA
Intermediate
CCNA
Intermediate
Supply Chain
Expert
Supply Chain
Expert
procurement
Expert
procurement
Expert
Humanitarian
Intermediate
Humanitarian
Intermediate
ICT
Expert
ICT
Expert
logistics
Intermediate
logistics
Intermediate
NGO
Expert
NGO
Expert
Help Desk Management
Expert
Help Desk Management
Expert
PC Networking
Expert
PC Networking
Expert
Windows Server
Expert
Windows Server
Expert
CTI
Expert
CTI
Expert
IT
Expert
IT
Expert

Languages

English

Expert

Russian

Beginner

Arabic

Expert

Training and Certifications

Training
MCSE 2012
General Computers & Electronics (GCE)
Nov 2013
Cisco CCNA
Pioneers
Aug 2011
Cisco CCNA
Pioneers Training Center, Amman Jordan
Feb 2011

Hobbies and interests

Online Gaming