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Shady Sayegh, assistant manager restaurant

Shady Sayegh

assistant manager restaurant·Sage Parlour

Lebanon

Diploma, Degree in Accounting

Work experience

Total years of experience: 11 years, 1 months

assistant manager restaurant

April 2021 - Present

Sage Parlour

Beirut, Lebanon

April 2021 - Present

• Generated over $240, 000 in annual sales by identifying and addressing customer needs.
• Guided and sold 250+ customers weekly by tailoring sales pitches to individual customer needs.
• Exceeded sales targets by 153% for the last 3 quarters by building strong customer relationships.
• Resolved 96% of customer complaints instantly maintaining a high level of customer satisfaction.
• Increased the average order value by 23% by utilizing upselling and cross-selling techniques.
• Achieved a 100% accuracy rate when entering customer data into the point-of-sale system.
• Maintained a 100% on-time record for completing assigned shifts and all required tasks.
• Provided comprehensive customer service which achieved a satisfaction rate of 98%.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales Representative

February 2017 - March 2021

Purple Catering

Beirut, Lebanon

February 2017 - March 2021

• Generated over $150, 000 in annual sales by building strong customer relationships.
• Boosted the average order value by 45% by suggesting complementary products to customers.
• Increased client retention rate to 74% by implementing a relationship management process.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Sales

Sales Representative

May 2015 - February 2017

Silo Pub

Beirut, Lebanon

May 2015 - February 2017

• Generated over $120, 000 in annual sales through implementing a strategic sales plan.
• Assessed the needs and requests of 200+ weekly visitors to create a phenomenal experience.
• Achieved a sales conversion rate of 65% by tailoring sales pitches to individual customer needs.
Company industry:
Catering, Food Service, & Restaurant

Education

Alay Science Institute

January 2018

January 2018

Diploma, Degree in Accounting

Lebanon

Skills

Staff Management
Expert
Staff Management
Expert
Team Development
Expert
Team Development
Expert
Customer Service Management
Expert
Customer Service Management
Expert
Restaurant Management
Expert
Restaurant Management
Expert
Hospitality Management
Expert
Hospitality Management
Expert
Food Preparation
Expert
Food Preparation
Expert
Team Management
Expert
Team Management
Expert
Employee Training
Expert
Employee Training
Expert
Team Building
Expert
Team Building
Expert
Leadership
Expert
Leadership
Expert
Hospitality
Expert
Hospitality
Expert
Menu Development
Expert
Menu Development
Expert
New Restaurant Openings
Expert
New Restaurant Openings
Expert
Staffing Plans
Expert
Staffing Plans
Expert
Restaurant Management
Expert
Restaurant Management
Expert
Guest Service
Expert
Guest Service
Expert
Negotiation
Expert
Negotiation
Expert
Customer Service
Expert
Customer Service
Expert
Guest Satisfaction
Expert
Guest Satisfaction
Expert
Health & Safety Legislation
Expert
Health & Safety Legislation
Expert
Team Development
Expert
Team Development
Expert
Training
Expert
Training
Expert
Restaurants Management
Expert
Restaurants Management
Expert
Administration
Expert
Administration
Expert
Staff Training
Expert
Staff Training
Expert
SALES
Expert
SALES
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
RELATIONSHIP MANAGEMENT
Expert
RELATIONSHIP MANAGEMENT
Expert
RETENTION RATE
Expert
RETENTION RATE
Expert
UPSELLING
Expert
UPSELLING
Expert
Customer Satisfaction
Expert
Customer Satisfaction
Expert
Problem Solving
Expert
Problem Solving
Expert

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
Restaurant Management
Dec 2022

Hobbies and interests

Soccer

I won over 5 soccer tournaments till date