IT Support Specialist
Al Foah
Total years of experience :7 years, 1 Months
• Administered MS active directory services and policies such as Group policies, DNS, DHCP, WDS, WSUS and file shares.
• Maintained and Managed Network Printers, file server Permissions, Quotas, Monitoring .
• Manage incidents, problems, changes, of varying complexity adhering to ITIL standards
• Monitored & Maintained the Servers and various Applications to ensures that there is 99.9% up-time .
• Troubleshoot and resolve Client's Desktop software, business applications, system, peripheral and handheld mobile device issues .
• Design and configure the antivirus server application system to manage all the antivirus ( KASPERSKY ENDPOINT SECURITY)
• Install and terminate access control and Bio-metric Attended Systems.
• Implement and Manage Windows server 2012 Active Directory, GPO, DHCP, DNS, File and Print Servers.
• manage PBX Telephone System .
• Supervised all the network switching and routing.
• Troubleshooting of VMware V Sphere virtualization Servers .
• Creating a backup and recovery policy (Veaam Software).
• Implement and Manage Kaspersky Security Center Administration Server.
• Managing IP Telephone System .
• Issue new employee ID card, register the employee to the time attendance system.
PC Klinic department is the responsible of handling RMA cases, on spot Trouble shooting cases and general IT products maintenance, also may handle stocks and logistics among branches.
• Acting as the first line of support of IT related problems .
• Troubleshoot and resolve Client's Desktop software, business applications, system, peripheral and handheld mobile device issues.
• Troubleshoot problems reported by users .
• Troubleshooting technical problems and implementing solutions.
• Maintain the hardware and software, eventually help improving the technical level of users.
▪ Delivered L1 IT support service via the Service Desk Tools ( Remedy Force ) .
▪ Responding to incidents and requests, ensuring they are resolved effectively and efficiently against service level agreements (SLA).
▪ Address high priority operational/production issues and ensure SLA’s are met.
▪ Ensure the IT Service Desk System is updated with all actions and relevant information pertaining to incidents, problem tickets, change requests, etc.
▪ Actively troubleshoot to identify, assess, record, resolve and / or escalate incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer sensitive manner.
▪Provide support for troubleshooting and fixing end user laptop, desktop and mobile issues.
business administration