Shadya Ahmed

• Oversaw day-to-day administrative operations and customer relations for
the hotel, keeping front-office and guest service running smoothly.
• Acted as a key point of contact for guests, resolving enquiries and escalations
quickly to protect satisfaction and loyalty.
• Partnered with front-office and administrative teams to streamline guest
services and support smooth daily operations.
• Kept guest and administrative records accurate and up to date, supporting
efficient daily operations.
• Trained and supervised customer service staff, maintaining consistent, high
quality service delivery.

• Managed the full admissions cycle, from first enquiry through to enrolment
and withdrawal, ensuring a smooth, welcoming experience for every family.
• Served as the first point of contact for prospective parents, providing timely,
professional communication throughout the admissions journey.
• Coordinated school tours, assessments, and admissions meetings, and liaised
with senior leadership on admissions decisions and placements.
• Maintained accurate admissions records on the schools MIS/CRM system
and supported conversion of enquiries into enrolments through consistent
follow-up.
• Provided front-desk and reception support, managing calls, emails, and
general enquiries as the schools professional first point of contact.
• Maintained student data on the school MIS, assisted with school
communications and documentation, and supported event coordination
while following safeguarding procedures, including visitor management and
sign-in protocols.

• Administered day-to-day operations of the clubs retail shop, keeping stock
consistently well-supplied to meet member and golfer demand.
• Managed daily administrative records, cash handling, and credit payment
processing, with full accountability for cash custody.
• Followed up on outstanding client debts and coordinated weekly banking of
cash and cheques.
• Delivered consistent customer satisfaction through proactive service and
relationship management with club members.

• Managed office administration, filing, and record-keeping for client and
applicant placements.
• Received and processed client applications for employer placement, tracking
status and feedback.
• Handled applicant follow-up calls, providing accurate updates on application
status.