Learning and Development Supervisor
PHOENIX IHSCS
مجموع سنوات الخبرة :13 years, 2 أشهر
Training Program Management:
o design and agree on project objectives
o create training schedules
o monitor and evaluate the general performance of programs
o reserve venues suitable for training sessions
o represent the client's or organization’s interests
o provide advice on the management of projects
o organize the various professional people working on a project
o carry out risk assessment
o make sure that all the aims of the project are met
o make sure the quality standards are met
o recruit specialists and sub-contractors
o communicate program progress to responsible personnel
Budgeting and Forecasting:
o compile expense reports and send it to the Operations Manager
o forecast monthly expenses and map it against actual spending
o oversee the accounting, costing and billing
Business Development:
o explore new market needs
o arrange business meetings for unit heads Team Management
o manage learning and development coordinators
o organize activities between different levels of staff o create progress report sheets
o monitor free-lance trainers to ensure guidelines are maintained
Job Outcomes:
●Efficient and effective implementation and maintenance of the training process.
●Resource utilization and financial outcome analysis and evaluation.
●Facilities and premises management and maintenance.
●Support to selling activities.
Conducting weekly, monthly and yearly training plans and schedules.
Coordinating between sales, operations and training departments.
Conduct monthly and yearly instructors utilization, financial, operations revenue, and activity reports.
Acting as operations supervisor, supporting the customer service agent and the rest of the operations team.
Conduct English placement tests and course evaluations.
Training on handling clients enquirers and complaints
Sell an individual insurance life programs
Making business calls.
Set appointments.
Do Presentation.
Follow up with the clients.
Indoor & outdoor Meetings.
Giving advice and guidance on product selection to customers
Dealing with customer refunds
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays
Very Good