Total des années d'expérience: 16 Années, 4 Mois
mai 2017
A À présent
Learning and Development Supervisor
à PHOENIX IHSCS
Lieu :
Egypte - Le Caire
Training Program Management:
o design and agree on project objectives
o create training schedules
o monitor and evaluate the general performance of programs
o reserve venues suitable for training sessions
o represent the client's or organization’s interests
o provide advice on the management of projects
o organize the various professional people working on a project
o carry out risk assessment
o make sure that all the aims of the project are met
o make sure the quality standards are met
o recruit specialists and sub-contractors
o communicate program progress to responsible personnel
Budgeting and Forecasting:
o compile expense reports and send it to the Operations Manager
o forecast monthly expenses and map it against actual spending
o oversee the accounting, costing and billing
Business Development:
o explore new market needs
o arrange business meetings for unit heads Team Management
o manage learning and development coordinators
o organize activities between different levels of staff o create progress report sheets
o monitor free-lance trainers to ensure guidelines are maintained
o design and agree on project objectives
o create training schedules
o monitor and evaluate the general performance of programs
o reserve venues suitable for training sessions
o represent the client's or organization’s interests
o provide advice on the management of projects
o organize the various professional people working on a project
o carry out risk assessment
o make sure that all the aims of the project are met
o make sure the quality standards are met
o recruit specialists and sub-contractors
o communicate program progress to responsible personnel
Budgeting and Forecasting:
o compile expense reports and send it to the Operations Manager
o forecast monthly expenses and map it against actual spending
o oversee the accounting, costing and billing
Business Development:
o explore new market needs
o arrange business meetings for unit heads Team Management
o manage learning and development coordinators
o organize activities between different levels of staff o create progress report sheets
o monitor free-lance trainers to ensure guidelines are maintained
janvier 2016
A avril 2017
Senior Projects Coordinator
à New Horizons
Lieu :
Egypte - Le Caire
Job Outcomes:
●Efficient and effective implementation and maintenance of the training process.
●Resource utilization and financial outcome analysis and evaluation.
●Facilities and premises management and maintenance.
●Support to selling activities.
●Efficient and effective implementation and maintenance of the training process.
●Resource utilization and financial outcome analysis and evaluation.
●Facilities and premises management and maintenance.
●Support to selling activities.
avril 2012
A décembre 2015
Training and Projects Coordinator
à New Horizons
Lieu :
Egypte - Le Caire
Conducting weekly, monthly and yearly training plans and schedules.
Coordinating between sales, operations and training departments.
Conduct monthly and yearly instructors utilization, financial, operations revenue, and activity reports.
Acting as operations supervisor, supporting the customer service agent and the rest of the operations team.
Conduct English placement tests and course evaluations.
Coordinating between sales, operations and training departments.
Conduct monthly and yearly instructors utilization, financial, operations revenue, and activity reports.
Acting as operations supervisor, supporting the customer service agent and the rest of the operations team.
Conduct English placement tests and course evaluations.
août 2009
A décembre 2009
Customer Service Agent
à Raya Holding
Lieu :
Egypte - Le Caire
Training on handling clients enquirers and complaints
février 2009
A juin 2009
Direct Sales Representative
à Allianz
Lieu :
Egypte - Le Caire
Sell an individual insurance life programs
Making business calls.
Set appointments.
Do Presentation.
Follow up with the clients.
Indoor & outdoor Meetings.
Making business calls.
Set appointments.
Do Presentation.
Follow up with the clients.
Indoor & outdoor Meetings.
octobre 2007
A décembre 2007
Sales Associate
à Concrete
Lieu :
Egypte - Le Caire
Giving advice and guidance on product selection to customers
Dealing with customer refunds
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays
Dealing with customer refunds
Receiving and storing the delivery of large amounts of stock
Keeping up to date with special promotions and putting up displays
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