شفيق cm

support for POSIFLEX products and software

Provide thorough support and problem resolution for customer
* Maintain composure and patience in face of difficult customer situations
* Build and maintain successful relationship with service provider, dealers and consumers
* Train new employees and explain protocol improvement. and quality assurance .
* Achieve consistent #1 or #2 ranking in monthly metrics, including call duration, number
of calls per shift, and customer satisfaction rating
Key Performance:
support for Auto ID products and software
* Zebra Auto ID products. all kind of label printers, card printers, software and network
switches
* Motorola- barcode scanners
* Datalogic hand held portable transmission and in house software
* Suprema biostation and software implementation and training
* eSSL Time attendance devices and software
participated Projects:
* Synthit company (IND)- ware house management software implementation
* Duty Free store cochin Int. National airport (IND)- queue management system
* EMAAR mecca clock Tower (KSA) -asset track project
* SULB industry (KSA)- Asset track project
* ARAMCO (KSA) - Key management system
* RUBAIYAT (KSA) - People counting system
* RED TAG (KSA) -Inventory system and stock take
Shefeeq. C M
Resume

• Zebra Auto ID products. all kind of label printers, card printers, software and network switches,
RFID Asset tracking and inventory management hardware

• Repaired and upgraded old installed systems; configured new systems.
• Documented the history of requests.
• Continuously up-to-date regarding software.

Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of
preventive measures.
Customer Support:
* Established solid work interactions with customers and employees alike.
* Assembled information and customer feedback to clarify client requirements
System Admin MANAPPURAM GROUP OF COMPANY - Uttar Prades, IND