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shefeeq cm, Technical Support Engineer

shefeeq cm

Technical Support Engineer·POSIFLEX MENA (POS Hardware company)

Kuwait

Bachelor's degree, bachelor of computer application

Work experience

Total years of experience: 16 years, 4 months

Technical Support Engineer

January 2024 - Present

POSIFLEX MENA (POS Hardware company)

Hawali, Kuwait

January 2024 - Present

support for POSIFLEX products and software

Company industry:
Computer Hardware & High-Tech Manufacture

Customer Support

June 2019 - October 2024

TECHNOWAVE INTERNATIONAL

Hawali, Kuwait

June 2019 - October 2024

Provide thorough support and problem resolution for customer
* Maintain composure and patience in face of difficult customer situations
* Build and maintain successful relationship with service provider, dealers and consumers
* Train new employees and explain protocol improvement. and quality assurance .
* Achieve consistent #1 or #2 ranking in monthly metrics, including call duration, number
of calls per shift, and customer satisfaction rating
Key Performance:
support for Auto ID products and software
* Zebra Auto ID products. all kind of label printers, card printers, software and network
switches
* Motorola- barcode scanners
* Datalogic hand held portable transmission and in house software
* Suprema biostation and software implementation and training
* eSSL Time attendance devices and software
participated Projects:
* Synthit company (IND)- ware house management software implementation
* Duty Free store cochin Int. National airport (IND)- queue management system
* EMAAR mecca clock Tower (KSA) -asset track project
* SULB industry (KSA)- Asset track project
* ARAMCO (KSA) - Key management system
* RUBAIYAT (KSA) - People counting system
* RED TAG (KSA) -Inventory system and stock take
Shefeeq. C M
Resume

Company industry:
Software Development
Job role:
Customer Service and Call Center

Technical Support Engineer

January 2012 - January 2019

Technowave International – SAUDI ARABIA

Jeddah, Saudi Arabia

January 2012 - January 2019

• Zebra Auto ID products. all kind of label printers, card printers, software and network switches,
RFID Asset tracking and inventory management hardware

Company industry:
IT Services

System Admin

January 2011 - January 2012

MANAPPURAM GROUP OF COMPANY

Kerala, India

January 2011 - January 2012

• Repaired and upgraded old installed systems; configured new systems.
• Documented the history of requests.
• Continuously up-to-date regarding software.

Company industry:
Financial Services

IT Support Specialist

October 2009 - January 2011

COMPULAND systems PVT .Ltd

Kerala, India

October 2009 - January 2011

Analyzed system problems, ran preventive tests, performed troubleshooting, and trained staff as part of
preventive measures.
Customer Support:
* Established solid work interactions with customers and employees alike.
* Assembled information and customer feedback to clarify client requirements
System Admin MANAPPURAM GROUP OF COMPANY - Uttar Prades, IND

Company industry:
IT Services
Job role:
Information Technology

Education

SNGISM

April 2018

April 2018

Bachelor's degree, bachelor of computer application

India

GPA (point): 1 out of 20

GPA (point): 1 out of 20

IRS

January 2009

January 2009

Diploma, system and network administrator

India

courses: in Enterprise Network Administration. CCNA,

BOARD OF STATE OF KERALA

January 2004

January 2004

High school or equivalent, Arts And Humanities

India

.(

Skills

SCANNERS
Expert
SCANNERS
Expert
CLARIFY
Expert
CLARIFY
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SATISFACTION
Expert
CUSTOMER SUPPORT
Expert
CUSTOMER SUPPORT
Expert
INVENTORY MANAGEMENT
Expert
INVENTORY MANAGEMENT
Expert
MOTOROLA HARDWARE
Expert
MOTOROLA HARDWARE
Expert
AGILE METHODOLOGY
Intermediate
AGILE METHODOLOGY
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
COMPUTER NETWORKS
Intermediate
COMPUTER NETWORKS
Intermediate
CREATIVE THINKING
Intermediate
CREATIVE THINKING
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INFORMATION TECHNOLOGY
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
LASER PRINTERS
Intermediate
LASER PRINTERS
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
MICROSOFT WINDOWS
Intermediate
MICROSOFT WINDOWS
Intermediate
TECHNICAL SUPPORT
Intermediate
TECHNICAL SUPPORT
Intermediate

Languages

English

Expert

Hindi

Expert

Malayalam

Beginner

Training and Certifications

Certifications
CERTIFICATE IN ENTERPRISE NETWORK ADMINISTRATION
MCSE, CWNA, RHCE -2009
Diploma Certificate in Enterprise Network Administration.
Certificate in Computing

Hobbies and interests

Surfing Internet.
Travelling,
Singing,
Designing,
Driving,
Internet surfing and knowing about new technologies