Assistant Manager
KERAMANN HOLIDAYS
مجموع سنوات الخبرة :5 years, 6 أشهر
I have worked with 'Keramann Holidays' as an accountant cum administration, where i have to handle all financial activities of the firm, make arrangement for Foreign exchange. submit monthly amount receivable and payable, sales report to the stakeholders. apart from the accounting duties i have to handle customer related information. like follow up the customers, talk and get feedback from the customer.make necessary arrangement for the tour, hotel booking, visa and airline ticketing.co ordinate and allocate the tour packages
• Manage large amounts of incoming calls
• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
Maintain and ensure proper documentation and correct classification of accounts
Maintaining general ledger accounting and inventories system
Preparing financial reports: Balance Sheets, Income Statements.
Handling petty cash & analyzing the petty cash invoices,
Handling all bank transactions.
Periodical inventory check and make order according to the requirement and shortage
MBA is a two year master degree program conducted under Mangalore university,Mangalore .there are three different streams in this master degree program. Finance , Human resource and Marketing. I have specialized in Finance.
Bachelor of Commerce (B.COM) is a three year graduation program provided by Kannur University. It is clearly concentrate on commerce,accounts and finance.
In higher secondary studies my specialization was in commerce ,this course giving more importance to the basic level of accounts and finance.This course has been conducting by Kerala Board of Higher secondary Examination ,Kerala.