Associate
Cognizant Technology Solutions
مجموع سنوات الخبرة :17 years, 1 أشهر
o Providing WAN & LAN Support to the Bangalore Facilities.
o Respond promptly to service faults and engage internal and external team to ensure that faults are resolved as soon as possible.
o Review configuration/debug information to identify resolution of issue.
o Handling high priority tickets and providing solutions within the agreed SLA
o Making Emergency changes in the network to ensure uninterrupted services
o Monitoring network health by checking the devices utilization, load, bandwidth etc.
o Interacting with ISP’s to resolve WAN link issues.
o Setting up LAN connectivity for new projects and implementing the rules in the location firewall as per the project requirement.
Organization : Microland Limited, IB Eco Space, Bellandur, Bangalore.
Designation : Senior Network Admin (From February 2011 to till date)
Project Details:
Member of the team involved in managing the global network operations center, which consists of 20000+ routers and switches spread across 46 countries. Microland is currently handling the entire network operation which consists of proactive monitoring, troubleshooting and management of the complete Businesses spread across the Globe.
• Handling severity1 and 2 issues and providing solutions within the agreed SLA
• Remotely configuring and troubleshooting access to distribution and core series of Cisco routers and switches.
• Providing WAN & LAN Support to the GE Network.
• Backbone network has complex network element around 4000+ network devices including CISCO 7200, 3600, 2600, routers, 650x series switches etc which are placed in the 18 DATA CENTER in all around the world.
• Making Emergency changes in the network to ensure uninterrupted services
• Interacting with ISP’s across the globe for network issues (Verizon, British Telecom, Cable and Wireless, AT&T, Sprint) for long distance and international digital circuits; to support data and voice applications.
• Liaise with Hardware Vendors like Cisco, Telindus and Datacraft for hands and feet support at the site and for hardware replacement and maintenance.
Organization : Accenture Services Pvt. Ltd (Bangalore, India)
Designation : Network Engineer (From April 2010 to January 2011)
Project and Role:
o Design & Deployment of the network infrastructure and project environment setup in coordination with the client team.
o . Configuring and maintaining Cisco 7200&3800 routers and Cisco 6509, 4500and 2950 Switches.
o Responsible for preparing documentation on changes made in network
o Setting up LAN connectivity for new projects and VLAN enablement on switch ports
o Actively Involved in Issue analyzing using TraceTcp, ethereal tools
o Monitoring MAN and WAN routers for Protocol, GRE and Interface FLAPS.
o Conducting Network resiliency tests on resilient devices.
o Monitoring network health by checking the devices utilization, load, bandwidth etc.
o Flexible in Learning and adapting all new technologies related to Networks.
o Monitoring network health by checking the devices utilization, load, bandwidth etc.
o Meet customer expectation by the timely delivery of services as per defined SLA
Organization : Network Solutions Pvt Ltd (On Contract) payroll of ALP Management Consultant
Designation : Network Engineer (From April 2009 to March 2010)
Project and Role:
Network Engineer, Network Operation Centre.
(Data Center, Karnataka Bank Limited, Bangalore.)
o Network Monitoring which includes LAN and WAN.
o Links, Routers and switches management which includes configuration changes.
o Perform the Installation and Configuration of new Routers, Switches. Configuration of Routing Protocols OSPF, Static Routing, Access Control Lists, NTP, IPSec, NAT etc.
o Fault booking with respective service providers.
o Co-ordinating with remote engineers to rectify the Network issues
o Maintain the proper call log register with all details.
o New Implementations are requested by the customer.
o Maintain proper communication / updates with customer through mails.
o Maintain proper documentation for all activities.
o Faulty device management / follow-up with respective vendors.
o Maintaining inventory for all In/Out materials.
Organization : CMS Computers Ltd, Mumbai-21, India.
Designation : Network Engineer (From October 2006 to September 2008)
Project and Role:
Network Engineer, Network Operation Centre.
(Corporate office, Dhanalakshmi Bank Limited, Thrissur, Kerala.)
Role and Responsibilities:
o Configuring the Routers & Switches for the Dhanalakshmi Bank Wide Area Network.
o 24 * 7 Monitoring of the Dhanalakshmi Bank WAN network
o Locating faults on the network, isolating reasons for the fault and its rectification.
o Keep track of the configuration changes for all the routers and WAN equipments.
o Creation of reports using tools procured by the bank towards determines the network utilization and availability.
o Monitoring ISDN status across branches towards verifying ISDN availability across network.
o Network Designing, IP Schema, Subnetting and Assignment of IP addresses.
o Managing and verifying the WAN asset database of Dhanalakshmi Bank and update the database on regular basis.
o Maintain the network documentation and update it on a continual basis and mail the same to Dhanalakshmi Bank Personnel.
o Generate the WAN link failure report and submit to Dhanalakshmi Bank.
o Planning and scheduling the service down time for various upgrades and maintenance
o Maintaining good relationship with customer and generating Service Performance and feedback reports