Mohammed Shafi

 Supervise daily production and packing operations using computerized tracking systems.
 Monitor ERP and inventory management systems for stock movement and production updates.
 Generate production reports and maintain digital records using Microsoft Excel and Office applications.
 Coordinate with maintenance and technical teams to resolve equipment and system-related issues.
 Troubleshoot basic hardware, printer, network, and user-related issues within the department.
 Ensure smooth operation of barcode scanners, label printers, and production tracking devices.
 Train staff in system usage, reporting procedures, and operational workflows.
 Maintain accurate production data and support process improvement initiatives.
 Lead a team while ensuring compliance with quality, safety, and operational standards. Structure &
Originate Working Capital & Trade Finance Solutions (Overdrafts, Guarantees)

Provided technical support to end-users for hardware, software, email, and network-related issues.
Installed, configured, and maintained desktops, laptops, printers, and peripherals.
Troubleshot Windows operating systems, Microsoft Office, Outlook, and business applications.
Configured and managed user accounts, email clients, and access permissions.
Diagnosed LAN, Wi-Fi, and internet connectivity issues.
CCTV surveillance systems and IP cameras installed and maintained.
Performed data backup, system upgrades, and preventive maintenance.
Assisted clients remotely and onsite to resolve technical issues efficiently.

Maintained IT asset inventory and technical documentation. Liaison and Coordination with other
departments within the bank to ensure smooth process.

 Handled POS transactions and customer service operations.
 Assisted customers with product inquiries and sales support.
 Managed inventory updates and stock monitoring.
 Maintained accurate cash records and daily reports.

 Processed customer payments and billing transactions.
 Maintained daily cash reports and sales records.
 Assisted customers and resolved billing-related inquiries.
 Supported inventory management activities.

 Diagnosed and repaired desktop and laptop hardware issues.
 Installed operating systems, software applications, and device drivers.
 Configured routers, switches, printers, and network devices.
 Performed network troubleshooting and connectivity support.
 Assembled and upgraded computer systems.
 Installed antivirus solutions and implemented basic security measures.
 Provided onsite and remote technical support to customers.
 Conducted preventive maintenance and system health checks.