Darshan Gowda

▸ Prepared and managed end-to-end logistics, shipping, and dispatch documentation to ensure accurate and timely
movement of goods across supply chain operations.
▸ Generated E-way bills, commercial invoices, delivery challans, and shipment records in strict compliance with regulatory
and internal logistics standards.
▸ Coordinated with drivers, warehouse personnel, and operations teams to facilitate on-time dispatch, minimizing delivery
delays through proactive workflow management.
▸ Maintained real-time ERP system entries for shipment tracking, inventory updates, and stock reconciliation, ensuring data
integrity across all logistics modules.
▸ Executed advanced Excel-based data management tasks including VLOOKUP, sheet management, pivot tables, and
performance tracking dashboards for daily MIS reporting.
▸ Ensured full documentation accuracy and regulatory compliance across all logistics processes, reducing documentation
errors and audit discrepancies.
▸ Collaborated with cross-functional teams to streamline dispatch coordination, resulting in improved operational
turnaround and enhanced service delivery.

▸ Founded and managed a collections operations business, overseeing a team of telecallers and field executives responsible
for credit card loan recovery across multiple client portfolios.
▸ Achieved consistent monthly recovery targets, maintaining a high recovery rate through strategic account management,
client negotiation, and data-driven performance tracking.
▸ Designed and maintained MIS reporting dashboards and performance trackers using Advanced Excel, enabling real-time
visibility into team productivity and collection KPIs.
▸ Managed customer databases, payment tracking systems, and operational records, ensuring 100% data accuracy and
compliance with collections protocols.
▸ Conducted client negotiations and objection resolution sessions, improving recovery efficiency and reducing escalation
rates through professional engagement strategies.
▸ Recruited, trained, and managed field and telecalling staff, establishing standard operating procedures to optimize team
performance and drive operational excellence.

▸ Led a high-performance team of 16 recovery executives, monitoring individual KPIs, daily call metrics, and collection bucket
performance to ensure consistent target achievement.
▸ Managed high-value accounts across multiple collection buckets (early, mid, and late-stage), implementing tailored
strategies to maximize recovery rates.
▸ Improved team productivity by 20%+ through structured performance reviews, targeted coaching, and process
optimization initiatives.
▸ Maintained detailed operational reports and data records using Excel-based tracking systems, providing management with
accurate daily and weekly MIS reports.
▸ Acted as the primary escalation point for complex customer cases, resolving high-priority disputes and ensuring compliance
with collection regulations.

▸ Managed and supervised a large team of 60 operational employees across multiple gaming and digital operations verticals,
ensuring seamless workflow execution and performance standards.
▸ Generated comprehensive daily operational and performance reports, providing senior management with actionable
insights to support strategic decision-making.
▸ Conducted quality assurance checks and system testing procedures, maintaining service delivery standards and reducing
operational errors through structured QA protocols.
▸ Maintained and optimized operational data and reporting systems, ensuring data accuracy and process consistency across
all team functions.
▸ Coordinated cross-team activities and shift scheduling, ensuring optimal workforce deployment and continuity of
operations across all operational hours.

▸ Supervised an EV operations team of 30 members, overseeing fleet coordination, vehicle deployment, maintenance
scheduling, and daily operational activities for a large-scale EV rental network.
▸ Monitored daily team performance metrics and generated detailed activity and performance reports for management,
enabling data-driven fleet optimization decisions.
▸ Assisted in process improvement initiatives and system coordination projects, contributing to enhanced fleet utilization
rates and reduced vehicle downtime.
▸ Coordinated with logistics and maintenance teams to ensure timely vehicle servicing, optimized fleet routing, and
compliance with operational safety standards.
▸ Maintained accurate operational databases and tracking records, supporting inventory control and asset management
across the EV fleet.

▸ Managed end-to-end daily operations including sales pipeline management, billing processes, inventory tracking, and
operational reporting for a furniture retail business.
▸ Generated new business through outbound sales calls and walk-in client management, consistently converting leads and
achieving monthly sales targets.
▸ Administered customer records, sales data management, and CRM updates, ensuring accurate documentation and
seamless post-sale operations.
▸ Oversaw billing, invoicing, and financial documentation processes, maintaining accuracy and compliance in all transactional
records.
▸ Implemented process improvements in showroom operations and inventory management, contributing to enhanced
customer experience and operational efficiency.