Shafiq Ullah

• Architected and implemented enterprise-level IT solutions, managing and maintaining systems, infrastructure, and
networks across multiple locations, ensuring high availability, minimal downtime, and reliable connectivity
(LAN/WAN, Wi-Fi, Cisco devices).
• Installed, configured, and supported hardware including computers, printers, CCTV systems, IP phones, and end-user
devices across the organization.
• Provided day-to-day L1/L2 technical support to users onsite and remotely, resolving incidents efficiently using
ServiceNow and remote tools (AnyDesk, TeamViewer).
• Administered and monitored Windows Servers (2012/2016/2019), Active Directory, DNS, DHCP, file services, and
access controls to support business operations.
• Managed Microsoft 365, Azure AD, SharePoint, and Google Workspace environments for 50+ users, ensuring smooth
collaboration and system performance.
• Monitored network performance and uptime across branches; implemented failover solutions, bandwidth
optimization, and secure VPN connectivity (IPSec/OpenVPN).
• Configured and managed firewalls, antivirus, and security policies to ensure data protection and secure handling of
business and customer information.
• Designed and maintained high availability and disaster recovery solutions using QNAP NAS with RAID and offsite
synchronization, ensuring business continuity and resource optimization.
• Oversaw system integration of diverse internal and third-party applications, managing SNMP interfaces for network
monitoring and ensuring smooth integration and performance across platforms.
• Plan and manage disk space for entire network. Maintain accurate inventory of all technological devices.
• Maintained accurate IT documentation including asset inventory, licenses, SOPs, and network diagrams to ensure
compliance and audit readiness.
• Coordinated with vendors and service providers for system support, upgrades, and issue resolution.
• Planned and executed system upgrades, deployments, and infrastructure improvements to enhance operational
efficiency. Automate administrative tasks using PowerShell.
• Consult with others to assess/analyze/resolve computing needs and system requirements. Inspect, test, and diagnose
computer equipment/systems.
• Plan and coordinate information technology-related equipment installations, moves, additions, changes, and system
enhancements
• Trained end-users on IT systems, tools, and basic troubleshooting to improve productivity and reduce downtime.
• Managed IT equipment lifecycle including procurement, configuration, upgrades, and replacements.
• Monitored systems and generated performance reports to support management decision-making and continuous
improvement initiatives.

• Conducted thorough triage and correlation of security alerts using SIEM tools to detect and mitigate potential threats effectively.
• Investigated and analyzed sophisticated malicious activities such as phishing campaigns, malware infections, and unauthorized access attempts.
• Partnered with senior analysts and engineering teams to enhance SIEM correlation rules, achieving a 15% reduction in false positive alerts, thus improving operational efficiency.
• Executed daily health checks and monitoring of security infrastructure, including firewalls and intrusion prevention systems, ensuring optimal performance and security posture.
• Developed strong technical support skills while assisting in incident response and troubleshooting, laying a solid foundation for a transition into IT Engineering and Support roles.