shafiq sondeh

Technical support at Extensya

• Jordan - Amman
• September 2011 to December 2011

-Troubleshooter for Computer Networks.
-Troubleshooter for Wi-MAX and VOIP Technologies.
-Dealings with Analog Telephone Adapter, Linksys,
IP Phones, Eyebeam Soft Phones and others VOIP Devices
-Dealing with TCP/IP-OSI Model Layers, SMTP,
Firewalls, Browsers and others.
-Modems, Routers, Access Points, Switches Configuration.
-Broadband Network Experience.
-Dealing with Ticketing System.
- Dealing with Motorola (CPE I 755) In Door & Out Door Units.

OutSide Plant (OSP) & MDF (main distribution frame ) & Modems Configuration at Jordan Telecom Group , Orange Telecom Company

• Jordan - Amman
• June 2010 to June 2011

Out-Side Plant Operation
-Dealing with OSP tools (MDF, Cabinet) & Cabling.
-Work Conditions: 80% Office, 20% Outside.
-Reporting the Network Faults.



Computer Networks & ADSL ( Modems, Routers, Wi-Fi )
-Dealing with ADSL services.
-LAN, WAN, WLAN troubleshooting.
-Dealing with (Access point, Switches, Routers, and other networks devices).
-Modems Configuration & Software.
-Monitoring Noise Margin & Attenuation.
-Reporting Modems Faults.
-Customer Services (Technical Support )
-Dealing UTP cables, RJ 45, Wall plates, Cabinets.
-Security configuration of WPA, WEP, SSID.

Operation And Maintenance at Umniah Mobile Company

• Other
• July 2008 to September 2008