Customer Service Adviser
University of Bedfordshire
Total years of experience :7 years, 7 Months
Gaining broad knowledge and expertise of the University to enable the provision of precise and tailored advice to a diversity of customers including staff, students and visitors. Trained with student services across the University to ensure accurate advice is provided to cater to the needs of the customers. Maintaining records of the lost or found property in the University and ensuring the property is handed to the owners as per the policy. Using Microsoft Office packages as well as other University software packages such as TellUs, SiD Online and SITS etc., to resolve a wide variety of problems within the University.
Verifying all the necessary documents of the students and ensuring quick completion of their enrolment process.
Responding to all students queries and helping in filling their application details.
Managed the team in the absence of Team Leader and provided necessary support to the Team Leaders in managing team breaks and other issue whenever they arise.
Provide necessary guidance and support to students to resolve their issues related to registration process.
Providing valuable information about various programs they should undergo soon after the registration process.
Providing Induction material to the new students and ensuring they attend all the induction programs.
Verifying the documents of the students and ensuring quick completion of their enrolment process.
Responding to all students queries and helping in filling their application details.
Provide necessary guidance and support to students to resolve their issues related to registration process.
Providing valuable information about various programs they should undergo soon after the registration process.
Providing Induction material to the new students and ensuring they attend all the induction programs.
Being first point of contact, responding to student queries and providing information on various services provided by Student Information Desk.
Analysing and identifying the root cause of student issues and identify and guiding them a proper channel to resolve their issues.
Providing various applications to the students enabling them to solve their issues.
Managing the queuing system and assisting the student advisers to provide prompt and timely service to the students.
Responsible for collecting, analyzing financial statements and providing comprehensive financial reports of the companies including reasons for any significant change in performances.
Responsible for in-depth analysis of financial statements, conducting rigorous research on information provided to avoid data duplication and also reporting the estimates of the companies.
Responsible for maintaining quality and accuracy of the dataset provided to the customers with high attention to detailed information.
Responsible for communicating any discrepancies in the reports provided to the managements at regular intervals and ensuring the data provided is updated as per company policy.
Providing necessary support and guidance to the fellow and especially new colleagues in the process, whenever required
ICICI Direct.Com, Bangalore, India
Customer and Sales Adviser, as a part of the project at IIAM Apr. 2007 to Jul. 2007
- Call prospective customers from the database and explain the various products offered the company and necessary documents required for opening an account as per the 'Know Your Customer' (KYC) norms.
- Book appointments with customers to complete documentation, verifying all the documents provided and address in detail all their concerns.
- Generate sales leads of customers to open new accounts and guide new customers to start trading on the platform.
Supported my father in our family business, as part of the business I have performed many roles as an employee, customer relationship management - maintaining customer relations and ensuring proper service is provided to the customers and orders are met within the stipulated time period. Raising the Quotations, invoices as per the business policy. Collecting the payments from customers, maintaining customer records, with respect to receipts and payments and depositing the money in the bank. Ensuring expected service is provided and goods are delivered to the customers within the stipulated time period. Maintaining after sales service and ensuring the customer feedback and concerns are communicated to the proprietor (my father). Ensuring good relation with suppliers and staff.
Gained MSc. In Finance and Banking from University of Bedfordshire with Corporate Finance, Financial Markets and Corporate Banking as core subjects. During my course, I also did intern-ship at Student Information Desk (SID) for a period of 3 months. I also secured job in Registration Team of University after finishing my intern-ship. I have submitted many assignments as part of my course and received appreciation from faculty for assignments submitted on Dividend Policy and Financial Services Authority (FSA). I have also submitted my dissertation on Performance of Nationalised Banks before and after Nationalisation in UK, mainly concentrating on impact on major UK bank post 2007 financial crises.
Gained MBA/PGDBM from IIAM with finance and marketing as core areas. During my Course, I was the Head of Management Committee of Pinnacle 2007, an annual management meet conducted by IIAM. My responsibility was to design, organise, coordinate and manage all the management programs of Pinnacle. I have also acted as a Member of Placement Committee at IIAM. The main responsibility of our team was the placement of students in reputed organisations. I had particular success with AFL Logistics Ltd. I have submitted my project on Customer Satisfaction on products and Services offered my ICICIDirect.com (iCICIsecurities Ltd.) Bangalore. As a part of my project, I also worked with ICICIDirect as sales and customer adviser.
Gained Bachelor of Commerce Degree from Acharya Nagarjuna University with Financial Accounting Corporate Accounting, Management accounting, Economics and Business Management as main subjects.
Resumed my studies after a gap of 3 years, with an aim of learning accounting practices to support and run our family business. Hence, chose Mathematics, Economics and Commerce (MEC) as my subjects which would help me to understand business.
