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Shafraz Abdul Azeez Hamza, Manager

Shafraz Abdul Azeez Hamza

Manager·Nasser Air Travel & Shipping Agencies

United Arab Emirates

High school or equivalent,

Work experience

Total years of experience: 13 years, 4 months

Manager

April 2017 - Present

Nasser Air Travel & Shipping Agencies

United Arab Emirates

April 2017 - Present

● Lead generation through various social medias and websites
● Maintaining a strong pipeline of prospective clients
● Cultivating partnerships and other commercial relationships
● Identifying new markets for the products and services.
● Maintaining industry relationship with Key suppliers through networking and industry events
● Post contract operation planning and implementation
● Work hand in hand with the operations team to increase the business share
Company industry:
Hospitality & Accomodation
Job role:
Management

Executive Sales

January 2014 - February 2014

Al Rostamani Travel & Holidays

United Arab Emirates

January 2014 - February 2014

● Working on RFPs/ tenders and submitting them accordingly to the management and client requirements
and standards
● New business forecasting
● Negotiate special deals from suppliers for new and existing clients
● Maintaining industry relationship with Key suppliers through networking and industry events
● Lead generation and regular business pipeline activity
● Key account management
● Contract drafting, negotiation, post contract operation planning and implementation
Company industry:
Hospitality & Accomodation
Job role:
Sales

Consultant

February 2009 - December 2009

February 2009 - December 2009

● Managing high end corporate clients with their business and leisure travel arrangements
● Promoting company products and services to all customers
● Managing the 24/7 emergency travel team
● Train new joiners on our service delivery and back office procedures with tips on revenue optimization
● Maintain a healthy customer relationship with internal and external customers
Job role:
Information Technology

Consultant

December 2005 - December 2008

Ajman National Travel Agency

United Arab Emirates

December 2005 - December 2008

● Managing corporate and walk in customers with their travel arrangements
● Interacting with online and direct DMCs local and international for hotels, car rentals and excursions
Company industry:
Hospitality & Accomodation
Job role:
Information Technology

Sr. Business Travel

-

Al Rostamani Travel & Holidays

United Arab Emirates

-

Company industry:
Hospitality & Accomodation
Job role:
Customer Service and Call Center

Education

May 2003

May 2003

High school or equivalent,

United Arab Emirates

courses: DIPLOMA Airline ticketing, reservations and marketing TRS Consulting -

Ecole InternationalAcademy

January 2002

January 2002

Bachelor's degree, International Airline

Sri Lanka

Skills

Travel Management
Expert
Travel Management
Expert
Travel
Expert
Travel
Expert
Sabre
Expert
Sabre
Expert
Customer Service
Expert
Customer Service
Expert
Customer Interactions
Expert
Customer Interactions
Expert
ACCOUNT MANAGEMENT
Beginner
ACCOUNT MANAGEMENT
Beginner
CONCISE
Beginner
CONCISE
Beginner
CUSTOMER RELATIONS
Expert
CUSTOMER RELATIONS
Expert
DELIVERY
Intermediate
DELIVERY
Intermediate
MANAGEMENT
Expert
MANAGEMENT
Expert
MICROSOFT OFFICE
Intermediate
MICROSOFT OFFICE
Intermediate
NETWORKING
Expert
NETWORKING
Expert
OPTIMIZATION
Intermediate
OPTIMIZATION
Intermediate
TRAVEL ARRANGEMENTS
Expert
TRAVEL ARRANGEMENTS
Expert
WEB SITE PRODUCTION
Expert
WEB SITE PRODUCTION
Expert
Customer Service
Expert
Customer Service
Expert
Travel Management
Expert
Travel Management
Expert
Travel
Expert
Travel
Expert
Sabre
Expert
Sabre
Expert
Customer Interactions
Expert
Customer Interactions
Expert