Tele Marketing Specialist
Chiltern TMC
Total years of experience :12 years, 5 Months
Deliver prepared sales talks, reading from script made by me that describe products or services, in order to persuade potential customers to purchase services like ISO 9001:2008 (Quality Management Service), ISO 14001:2004 (Environmental Management), ISO 18001:2007 (Occupational Health and Safety Management), ISO 22000:2005 (Food Safety Management) System, HACCP (Hazard Analysis Critical Control Point ) System Implementation and Internal Audit, Person In Charge level 2 & Person In Charge level 3 Training, Basic Food Hygiene (BFH) Training, Forest Stewardship Council (FSC), Program for the Endorsement of Forest Certification (PEFC), Q Mark (Fire Rated Door)
Adjust sales scripts to better target the needs and interests of specific individuals.
Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
Answer telephone calls from potential customers who have been solicited through advertisements.
Telephone or write emails to respond to correspondence from customers or to follow up initial sales contacts.
Understand and manage personal performance on a daily basis.
Designed forms for Details of Customers (DOC), Inquiry Form (IF) and Reports.
Made Proposals, Monthly Data Sheet and Daily Data Sheet for the sales team.
Carrying administrative duties such as filing, typing, copying, binding, scanning etc.
Organising travel arrangements for senior managers.
Writing letters and emails on behalf of other office staff.
Booking conference calls, rooms, taxis, couriers, hotels etc.
Processing expenses sheets and invoices.
Monitoring stationary levels and ordering office supplies.
Covering the reception desk when required.
Maintaining computer and manual filing systems.
Provide information to internal colleagues or external enquirers.
Handling sensitive information in a confidential manner.
Coordinating office procedures.
Replying to email, telephone or face to face enquiries.
Develop and update administrative systems to make them more efficient.
Resolve administrative problems.
Receiving, sorting and distributing the post.
Managing staff appointments.
Oversee and supervise the work of junior staff.
Maintain up-to-date employee holiday records.
Coordinating repairs to office equipment.
Date stamping all new invoices and then forwarding them onto the appropriate department heads.
Balancing monthly accounts.
Prepared estimates and invoice using accounting package (ACE)
Ensuring that the cash recorded by the cashier agrees with bank records.
Daily cashbook management.
Performing any other related duties as assigned by the Senior Accountant.
Initiate purchase requisitions
Manage electronic funds transfer
Post and maintain accounting documents in the database
Coordinated monthly payroll functions for 100+ employees.
Managed accounts payable, accounts receivable, and payroll departments.
Prepared annual company accounts and reports.
Reduced credit period from 90 days to 60 days.
Deliver prepared sales scripts to persuade potential customers to purchase a product such as Secure Wallet plan (SW), Income Protection Plan (IPP), Family Protection Plan (FPP), My Child Plan (MYP) and Hospital Cash Plan (HCP)
Targets always over achieved
Attend campaign briefings
Understand and manage personal performance on a daily basis
Demonstrate a thorough understanding of our client’s products and services to the new recruits
Maintain confidentiality
Use company script guidelines appropriately and follow detailed briefs to conduct campaign calls
identify and overcome objections
take the customer through the sales process
obtain customer information
obtain possible customer leads
maintain customer/potential customer data bases
follow up on initial contacts
Adjust sales scripts to better target the needs and interests of specific individuals.
Provide pricing details
complete records of telephonic interactions, orders and accounts
Handle transactions and answer customer queries regarding balance inquiry, loans and foreign exchange, report lost stolen cards, bon voyage service, recharge wasel account, utility bill payment, credit card and debit card activation, easy installment plan and loan on phone
Effectively communicate ideas, suggestions and answers
Refer customers to people who specialize with the type of problem or query they present
Offer upgrades and new banking services or products
update existing customer information
document all call information according to standard operating procedures
complete call logs
produce call reports
provide customers with product and service information
manage and resolve customer complaints
route calls to appropriate resource
Greet visitors and callers, handle their inquiries and direct them to the appropriate persons according to their needs
Was responsible that employees project professionalism and are well trained and provide friendly and efficient service
Ensured that all areas of responsibility are properly staffed, supervised and operating smoothly.
Arrange conferences, meetings and travel reservations for office personnel
Open, read, route and distribute incoming mail and other material and prepare answers to routine emails
Schedule and confirm appointments for clients, customers or supervisors
Set up and maintain paper and electronic filing systems for records, correspondence and other material
Prepared statement of Accounts, Clients pending LPO’s, Quotation request and Salary advice Slips
Complete enrollment forms in accordance with company procedure
Mail newsletters, promotional material and other information
Maintain scheduling and event calendar
Make copies of correspondence and other printed material
Collect and disburse funds from cash accounts and keep records of collections and disbursements
Conduct searches to find needed information using sources as the internet
Order and dispense supplies
Prepare and mail cheques, receipt and payment vouchers and data entry
Supervise other clerical staff and provide training and orientation to new staff
Operate office equipment’s such as fax machine, copiers, phone systems, credit card machine, database management and other applications