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Shahad Busaleh, Software Engineer

Shahad Busaleh

Software Engineer·Khalifa A. Algosaibi Group

Saudi Arabia

Bachelor's degree, Computer Information System

Work experience

Total years of experience: 1 years, 5 months

Software Engineer

December 2025 - Present

Khalifa A. Algosaibi Group

Khobar, Saudi Arabia

December 2025 - Present

• Managed and customized the iTop ITSM system, improving ticket workflows, asset tracking accuracy, and service response
efficiency.
• Designed and developed an internal IT equipment management system from scratch to handle issuance and return requests,
digitizing manual processes and improving request tracking, approval flow, and auditability.
• Built a web-based meeting recording, analysis, and reporting platform using a local open-source AI model, eliminating
third-party subscription costs and enhancing data privacy compliance.
• Automated reporting and streamlined workflows across systems, reducing manual effort and improving operational
visibility for IT operations.
Company industry:
Warehousing
Job role:
Hospitality and Tourism

Full Stack Developer | Trainee & Volunteer

January 2025 - January 2026

IAU

Khobar, Saudi Arabia •Remote

January 2025 - January 2026

• Fixed backend logic issues and enhanced features in ASP.NET Core MVC system.
• Implemented Arabic-English localization, enabling full multilingual support.
• Optimized database queries using EF Core and LINQ.
Company industry:
Higher Education

IT Trainee (COOP Program)

January 2025 - January 2025

GAC – Dammam

Dammam, Saudi Arabia

January 2025 - January 2025

• Analyzed 10 months of IT ticket data and built dashboards to improve operational planning.
Company industry:
Shipping

Education

Imam Abdulrahman Bin Faisal University

August 2025

August 2025

Bachelor's degree, Computer Information System

Saudi Arabia

GPA (point): 4.01 out of 5

GPA (point): 4.01 out of 5

View attachment

Skills

ARTIFICIAL INTELLIGENCE
Intermediate
ARTIFICIAL INTELLIGENCE
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
APPLICATION PROGRAMMING INTERFACE API
Intermediate
AUTOMATION
Intermediate
AUTOMATION
Intermediate
BACK END SOFTWARE ENGINEERING
Intermediate
BACK END SOFTWARE ENGINEERING
Intermediate
COMPUTER PROGRAMMING
Intermediate
COMPUTER PROGRAMMING
Intermediate
DATABASE DESIGN
Intermediate
DATABASE DESIGN
Intermediate
FULL STACK DEVELOPMENT
Intermediate
FULL STACK DEVELOPMENT
Intermediate
GITHUB
Intermediate
GITHUB
Intermediate
LINKEDIN
Intermediate
LINKEDIN
Intermediate
WEB APPLICATION DEVELOPMENT
Intermediate
WEB APPLICATION DEVELOPMENT
Intermediate

Social profiles

Github
Github
github.com/ShahadBusaleh

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
Software Security Testing
Git Essentials
Vibe Coding 101 with Replit
Getting Started with SAP Emarsys
Code Generation & Optimization Using IBM Granite
Chatbot Development with IBM Watson Assistant
ChatGPT Prompt Engineering for Developers
Python Basics
Prerequisite Courses of Artificial Intelligence
Azure AI Fundamentals

Hobbies

  • Drawing
    drawing to express my self