Technical Support
HikVision
مجموع سنوات الخبرة :2 years, 6 أشهر
• Provide technical assistance for consumers who encounter difficulties while installing or utilizing products.
• Analyze source of problems by troubleshooting and advising resolutions.
• Report and escalate any product issue to product management teams for future improvements.
• Sold international and domestic travel packages, including cruises travel and hotel
accommodations.
• Addressed customer concerns to ensure the client has an optimal travel experience.
• Provided exceptional customer -centered service to develop repeat business and client relationships.
• Handled customers effectively by identifying needs, quickly gaining trust, approaching
complex situations, and resolving problems to maximize efficiency.
• Reviewed files, records, and other obtained documents to respond to customer requests.
• Maintained strong call control and quickly worked through scripts to address problems.
• Helping IT manager in troubleshooting to maintain the safety of the company.