Shahad Uthman

Managing daily financial transactions through POS systems with high precision and accountability.
•
•
•
•
•
Providing professional support to customers regarding product inquiries, sizes, and availability.
Handling customer returns and exchanges in compliance with strict company policies and procedures.
Maintaining a clean and organized checkout area to ensure high service quality and efficiency.
Supporting team members during peak shopping hours to manage customer flow and reduce wait times.

Assisting guests in resolving technical booking issues and managing seat reservations efficiently.
•
•
•
•
•
•
Maintaining full adherence to service standards and customer confidentiality requirements.
Handling sensitive customer data and payment information in compliance with data protection policies.
Supporting users with information-related inquiries regarding movie schedules and loyalty programs.
Managing high-traffic guest entry and exit, ensuring a seamless and enjoyable entertainment experience.
Proactively identifying and resolving guest complaints to ensure high levels of brand loyalty.