Md Shahadat Hossain Shishir

• Managed and updated educational content on the organizations website, ensuring accuracy and
timeliness of all published information.
• Maintained student registration records, course schedules, and enrollment data, keeping the
database clean and consistently up to date.
• Supported administrative staff with data reporting, spreadsheet management, and digital
documentation tasks.
• Coordinated with the web development team to report bugs, request content updates, and
ensure smooth website operations.

• Responded to and resolved customer technical queries via phone, email, and live chat,
maintaining average response times under 2 hours.
• Diagnosed and troubleshot hardware, software, and network connectivity issues for clients,
escalating complex cases to senior engineers as required.
• Logged and tracked all support requests in a ticketing system, ensuring accurate documentation
and timely resolution of customer complaints.
• Assisted clients with software installation, system configuration, and user account management
for business applications.
• Maintained customer satisfaction records and contributed to a measurable improvement in first
contact resolution rate over the year.

• Entered, verified, and updated large volumes of structured data into company databases with
high accuracy and attention to detail.
• Performed quality checks on data sets to identify and correct inconsistencies, duplicate records,
and formatting errors before submission.
• Converted physical documents and scanned files into digital formats, maintaining organized and
searchable digital records.
• Coordinated with team leads to meet daily and weekly data processing targets, consistently
achieving deadlines.