Jahabur deen

Results-driven IT Support Engineer responsible for managing enterprise network infrastructure and
ensuring seamless system performance. Specialized in LAN/WAN deployment, network device
configuration, and proactive performance monitoring to minimize downtime. Committed to delivering
secure, reliable, and high-availability IT environments that support business operations.
Accomplishments:
Designed, deployed, and supported LAN, WLAN, and WAN networks ensuring stable connectivity
and high performance.
Installed and configured routers, switches, access points, printers, and firewall devices.
Monitored network performance and proactively resolved issues to minimize downtime.
Implemented basic firewall rules, antivirus management, and patch updates to maintain network
security.
Managed Microsoft 365 environment including Outlook, Exchange Online setup, mailbox
management, and user access control.
Administered user account creation, password resets, and permission management via Active
Directory.
Configured and maintained macOS systems including Mac mini file server for internal file sharing
and backups.
Performed server monitoring, storage capacity checks, system health validation, and service
availability monitoring.
Provided first-level and remote technical support to end users, resolving hardware, software, and
network issues.
Troubleshot desktop, laptop, printer, and peripheral device issues.
Coordinated with vendors and service providers for IT equipment procurement and issue
resolution.
Conducted regular data backup verification and recovery testing.
Maintained IT asset inventory and ensured proper documentation of configurations and updates.
Supported website monitoring and reported hosting/server-related issues to development teams.
Assisted in onboarding and offboarding employees, including system setup and access
configuration.
Ensured compliance with IT policies, security standards, and operational procedures.

Dedicated IT Support Engineer responsible for managing technical support operations and maintaining
stable IT infrastructure. Specialized in ticketing system management, end-user support, and Microsoft
365 administration to ensure efficient issue resolution. Focused on maintaining high service
standards, meeting SLA requirements, and supporting smooth business operations.
Accomplishments:
Monitored and managed ticketing systems to efficiently track, prioritize, and resolve technical
issues.
Delivered timely and effective technical support to end users, ensuring high customer satisfaction.
Prioritized service requests to maintain workflow efficiency and meet SLA requirements.
Documented support activities, issue resolutions, and system updates to improve operational
processes.
Administered Microsoft 365 environment, including user account management, configuration, and
troubleshooting.
Utilized Microsoft Office tools for reporting, documentation, and internal communication.
Monitored Azure networking services and cloud resources to ensure optimal performance and
availability.
Coordinated with contractors and project teams to ensure smooth IT operations and project
execution.
Performed LAN/WAN setup, troubleshooting, and routine network maintenance.
Monitored and maintained CCTV systems to ensure security compliance and operational integrity.
Managed SQL databases for data storage, retrieval, backup, and basic performance monitoring.