Call Centre Sales Agent
Equinox
Total years of experience :3 years, 7 Months
•Address customer service inquiries in a timely and accurate fashion
•Give accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
•Achieved customer satisfaction rating of 95% within six months, exceeding corporate targets
•Maintain constant presence on sales floor to address customer needs
•Approach browsing customers and initiate conversations to determine buying preferences
•Recommend appropriate items and direct or lead customers to selections
•Assist customers with trying on items, finding appropriate sizes, and completing purchases
•Inquire about buying experience, item preferences, and future purchases
•Sign customers up for marketing lists and inform of upcoming promotions or customer events
Performing day-to-day clerical and organizational tasks such as organizing files, receiving and directing phone calls to the office supervisor.
-International Baccalaureate-