shahbaz rasul

Managed 100-180 customer inquiries daily through phone, email, and chat support.
Resolved order issues, complaints, and service-related concerns in a timely manner.
Maintained customer records and updated information using Salesforce CRM.
Worked closely with internal teams to ensure effective issue resolution.
Provided accurate information and support to enhance customer satisfaction.

Assisted customers with order, delivery, and payment-related inquiries.
Handled customer complaints and worked to provide suitable solutions.
Coordinated with relevant teams to resolve escalated customer issues.
Maintained professional communication across multiple support channels.
Delivered timely support to ensure a positive customer experience.

Advised clients on visit, work, family, and student visa applications.
Explained company services and assisted in attracting potential clients.
Prepared and reviewed visa documentation to ensure accurate submissions.
Maintained client records and monitored application progress.
Provided support and guidance through phone, email, and WhatsApp.