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Shahd Alhefzi, Product Management & Growth Lead

Shahd Alhefzi

Product Management & Growth Lead·PostEx

Saudi Arabia

Bachelor's degree, Administration And Business Administration

Work experience

Total years of experience: 6 years, 5 months

Product Management & Growth Lead

May 2025 - May 2026

PostEx

Riyadh, Saudi Arabia

May 2025 - May 2026

• Lead product management and growth initiatives for a logistics technology platform, overseeing end-to
end shipment lifecycle features and delivery tracking systems.
• Coordinate with cross-functional teams including operations, supply chain, and warehouse stakeholders to
align product features with logistics workflows.
• Apply growth strategies to improve shipment visibility, user retention, and operational performance
metrics.

Company industry:
Distribution, Supply Chain & Logistics

Business Development Manager — Logistics

January 2022 - December 2024

Salasa ( سلاسة

Riyadh, Saudi Arabia

January 2022 - December 2024

• Managed the full logistics cycle including first mile, customs clearance, middle mile, fulfillment, and last
mile — coordinating with freight forwarders, shipping lines, and Saudi customs brokers to ensure smooth
clearance and on-time delivery.
• Prepared and reviewed shipping documentation including Commercial Invoices, Packing Lists, Bills of
Lading, Airway Bills, and Certificates of Origin for domestic and international shipments.
• Tracked shipments from supplier origin to final destination, providing regular status updates to
procurement and management teams and resolving delays and documentation discrepancies proactively.
• Managed full sales lifecycle and maintained detailed client and shipment records in CRM systems,
ensuring data integrity and process compliance with Saudi customs regulations.
• Prepared monthly performance reports and forecasts using key logistics metrics to optimize strategies and
improve cost control.
• Coached and mentored team members on client relationship management and logistics compliance best
practices.

Company industry:
Distribution, Supply Chain & Logistics

Sales & Marketing — Logistics Operations

January 2022 - January 2022

iMile Delivery

Riyadh, Saudi Arabia

January 2022 - January 2022

• Supported logistics operations including shipment coordination, tracking, and customer satisfaction
management for a last-mile delivery company.
• Leveraged CRM databases to manage shipment records, monitor delivery schedules, and optimize
customer outreach and retention.
• Coordinated with operations and warehouse teams for receiving, dispatch, and inspection of shipments.

Company industry:
Distribution, Supply Chain & Logistics

Business Development Executive

October 2021 - January 2022

Serb ( سرب —

Riyadh, Saudi Arabia

October 2021 - January 2022

• Identified and closed B2B and B2G business opportunities, managing consultative selling and client
acquisition in logistics and supply chain sectors.
• Coordinated with procurement and supply chain teams to support shipment planning and schedule
management.

Company industry:
Advertising

Regional Sales Manager

December 2020 - January 2021

SMSA Express

Riyadh, Saudi Arabia

December 2020 - January 2021

• Directed regional logistics sales operations, achieving revenue growth through strategic client
management and team leadership.
• Optimized CRM systems and monitored shipment data to improve service delivery and customer
satisfaction.

Company industry:
Distribution, Supply Chain & Logistics

Purchasing & Supply Chain Manager

January 2020 - December 2020

Al-Yasrah Contracting Co. Ltd.

Riyadh, Saudi Arabia

January 2020 - December 2020

• Managed catering and supply chain procurement for corporate, B2B, and healthcare clients, overseeing
purchasing workflows and vendor coordination.
• Reviewed freight quotations and logistics invoices for accuracy and cost control.
• Maintained accurate records of procurement documentation and supply chain transactions.

Company industry:
Catering, Food Service, & Restaurant

Sales Manager — Travel & Logistics

January 2019 - December 2019

Roibek Travel Agency

Riyadh, Saudi Arabia

January 2019 - December 2019

• Managed B2B and VIP client accounts, overseeing booking and ticketing documentation including
Amadeus and Galileo reservation systems (relevant to air freight logistics documentation).
• Supervised sales department operations, marketing, and PR for the agency.

Company industry:
Motor Vehicle Passenger Transport

Education

Saudi Electronic University

January 2027

January 2027

Bachelor's degree, Administration And Business Administration

Saudi Arabia

Saudi Electronic University

January 2024

January 2024

Bachelor's degree, Business Administration & Management

Saudi Arabia

Skills

BUSINESS DEVELOPMENT
Intermediate
BUSINESS DEVELOPMENT
Intermediate
COLLABORATION
Intermediate
COLLABORATION
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
COMPLEX PROBLEM SOLVING
Intermediate
CUSTOMS PROCEDURES
Intermediate
CUSTOMS PROCEDURES
Intermediate
FREIGHT FORWARDING
Intermediate
FREIGHT FORWARDING
Intermediate
LEADERSHIP
Intermediate
LEADERSHIP
Intermediate
LOGISTICS
Intermediate
LOGISTICS
Intermediate
OPERATIONS
Intermediate
OPERATIONS
Intermediate
PROCUREMENT
Intermediate
PROCUREMENT
Intermediate
WAREHOUSING
Intermediate
WAREHOUSING
Intermediate

Languages

Arabic

Beginner

English

Beginner

Training and Certifications

Certifications
Executive Secretarial Skills
Digital Content Creation Skills
Galileo Advanced Reservation & Ticketing
Amadeus Reservation & Ticketing
Critical & Creative Thinking
Sales Promotion & Management
MS Excel — Basic to Advanced
Purchasing & Supply Chain Management
Advanced Product Management in KSA