Shahd Alhefzi

• Lead product management and growth initiatives for a logistics technology platform, overseeing end-to
end shipment lifecycle features and delivery tracking systems.
• Coordinate with cross-functional teams including operations, supply chain, and warehouse stakeholders to
align product features with logistics workflows.
• Apply growth strategies to improve shipment visibility, user retention, and operational performance
metrics.

• Managed the full logistics cycle including first mile, customs clearance, middle mile, fulfillment, and last
mile — coordinating with freight forwarders, shipping lines, and Saudi customs brokers to ensure smooth
clearance and on-time delivery.
• Prepared and reviewed shipping documentation including Commercial Invoices, Packing Lists, Bills of
Lading, Airway Bills, and Certificates of Origin for domestic and international shipments.
• Tracked shipments from supplier origin to final destination, providing regular status updates to
procurement and management teams and resolving delays and documentation discrepancies proactively.
• Managed full sales lifecycle and maintained detailed client and shipment records in CRM systems,
ensuring data integrity and process compliance with Saudi customs regulations.
• Prepared monthly performance reports and forecasts using key logistics metrics to optimize strategies and
improve cost control.
• Coached and mentored team members on client relationship management and logistics compliance best
practices.

• Supported logistics operations including shipment coordination, tracking, and customer satisfaction
management for a last-mile delivery company.
• Leveraged CRM databases to manage shipment records, monitor delivery schedules, and optimize
customer outreach and retention.
• Coordinated with operations and warehouse teams for receiving, dispatch, and inspection of shipments.

• Identified and closed B2B and B2G business opportunities, managing consultative selling and client
acquisition in logistics and supply chain sectors.
• Coordinated with procurement and supply chain teams to support shipment planning and schedule
management.

• Directed regional logistics sales operations, achieving revenue growth through strategic client
management and team leadership.
• Optimized CRM systems and monitored shipment data to improve service delivery and customer
satisfaction.

• Managed catering and supply chain procurement for corporate, B2B, and healthcare clients, overseeing
purchasing workflows and vendor coordination.
• Reviewed freight quotations and logistics invoices for accuracy and cost control.
• Maintained accurate records of procurement documentation and supply chain transactions.

• Managed B2B and VIP client accounts, overseeing booking and ticketing documentation including
Amadeus and Galileo reservation systems (relevant to air freight logistics documentation).
• Supervised sales department operations, marketing, and PR for the agency.