Sales Associate
Cartier
Total years of experience :7 years, 10 Months
- Drive sales through engagement of clients, suggestive selling and sharing product knowledge.
- Greet, receive and escort clients in a welcoming manner.
- Build productive trust relationships with clients.
- Ensures the smooth running of the operations on a day to day basis and in a proactive manner
- Support and assist all Front Office sections.
- Inform and co-ordinate with other operating departments of Front Office matters which may concern them.
- Promotes in house sales and facilities to maximize hotel revenues.
- Responds promptly to any operational requests.
- Attends to referred and unsolved problematic situations.
- Senior Management on any unusual circumstances that might affect guest service and expectation.
- Participate in training programs.
- Handle guest complaints and requests in a polite and efficient manner, give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
-Help with reception duties.
- Liaise with all departments check all guest requirements and ensure that
these are executed on day of arrivals.
- Ensure that all guest comments and complaints are attended to and that all
complaint reporting is carried out and recorded.