Shahd Emam

Answer and direct phone calls
Organize and schedule meetings and appointments
Maintain contact lists
Produce and distribute correspondence memos, letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Order office supplies
Book travel arrangements
Submit and reconcile expense reports
Provide information by answering questions and requests
Research and creates presentations
Generate reports
Handle multiple projects
Attending daily meetings with top management and taking minutes of meeting
Contribute to team effort by accomplishing related results as needed
Carry out administrative duties such as filing, typing, copying, binding, scanning etc.
Organize travel arrangements for GM
Write letters and emails on behalf of GM
Book conference calls, rooms, taxis, couriers, hotels etc.
Maintain computer and manual filing systems
Handle sensitive information in a confidential manner
Coordinate office procedures
Reply to email, telephone or face to face enquiries
Develop and update administrative systems to make them more efficient
Resolve administrative problems
Receive, sort and distribute the mail
Answer telephone calls and pass them on
Manage staff appointments
Oversee and supervise the work of junior staff
Maintain up-to-date employee holiday records
Greet and assist visitors to the office

Answer and direct phone calls
Organize and schedule appointments
Plan meetings and take detailed minutes
Write and distribute email, correspondence memos,
letters, faxes and forms
Assist in the preparation of regularly scheduled reports
Develop and maintain a filing system
Update and maintain office policies and procedures
Order office supplies and research new deals and suppliers
Maintain contact lists
Submit and reconcile expense reports
Provide general support to visitors
Act as the point of contact for internal and external clients
Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

i was responsible for everyday duties, such as, answering phone calls, sending & receiving emails & faxs

Customer Services to include answering phones, greeting customers.
• Process and review insurance documentation and ensure all documents are complete.
• Work as a liaison between CIS and Agency personnel to ensure the proper flow of requests.
• Take payments from customers and process through Remote Deposit System.
• Maintain office supply inventory.
• Serve as a back-up for other jobs as necessary
• Gain in-depth and thorough understanding of crop insurance and P&C.
• File and maintain customer insurance files. This information is personal and confidential.