Shahd Farraj, Marketing Assistant

Shahd Farraj

Marketing Assistant

Skyline University

Location
United Arab Emirates - Dubai
Education
Diploma, Accounting,Banking
Experience
14 years, 6 Months

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Work Experience

Total years of experience :14 years, 6 Months

Marketing Assistant at Skyline University
  • United Arab Emirates - Sharjah
  • My current job since August 2014

*Maintaining effective filing and record management system with database required support services.
*Receiving and accommodating students and making registrations.
*Co-ordination of visa processing of students.
*Handling both, callers and visitors.
*Participation in carrier fares and Exhibitions.

Accounts Assistant at aafaq
  • United Arab Emirates - Dubai
  • June 2013 to July 2014

*Prepares special financial reports by collecting, analyzing, and summarizing account information and trends.
*Responsible of DED project, as in all entries, cash and cheque daily collections.
*Responsible of WPS project, as in all entries, Bank account transfers and cheque issuing.
*Prepares payments by verifying documentation, and requesting disbursements.
*Documents financial transactions by entering account information.
Corrects errors by posting adjusting journal entries and vouchers.
*Validate and cash cheques.

Customer Service Representative at awrostamani
  • United Arab Emirates - Dubai
  • November 2009 to May 2013

*Primary point of contact with existing company customers with all customer care
*Act as client advocate facilitates problem solving through various organizational resources and functions
*Acts to expand volume and revenue base of company by creating sales leads and maintaining solid customer relationships to pursue additional business growth opportunities with existing customer.
*Provide on-the-job training for new employees.
*Doing outbound telesales and telemarketing campaigns,
*Maintain strong customer relationships by handling their enquiries,
*Request for information, questions between the company and its customers with speed and professionalism.

Education

Diploma, Accounting,Banking
  • at Emirates Institute For Banking And Financial Studies
  • May 2010

Diploma in Islamic Banking which has helped me in gaining the essential skills required to work in Islamic banking, one of the fastest growing sectors in the financial world Strengthen my knowledge with modules focused on banking, finance and Islamic banking Put management theory into real practice with an exciting Business Innovation Project

Languages

English
Expert
Arabic
Expert

Training and Certifications

Customer Service Skills for Frontline (Training)
Training Institute:
AWRostamani training center
QUALITY AWARENESS, (Training)
Training Institute:
AWRostamani training center
Communication Skills (Training)
Training Institute:
AWRostamani training center
Business Management (Training)
Training Institute:
AAFAQ training center
Time management (Training)
Training Institute:
AWRostamani training center
INSIGHTS Essential & Advanced Agent Skills Training (Training)
Training Institute:
AWRostamani training center
Risk management (Training)
Training Institute:
AAFAQ training center
Negotiation Skills (Training)
Training Institute:
AWRostamani training center
Active Listening Skills (Training)
Training Institute:
AWRostamani training center