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Shahd Shawgi, Sales Representative

Shahd Shawgi

Sales Representative·Parrila for Women Supplies Company

Sudan

Bachelor's degree, English art

Work experience

Total years of experience: 5 years, 1 months

Sales Representative

January 2022 - January 2025

Parrila for Women Supplies Company

Cairo, Egypt

January 2022 - January 2025

+ Directly dealt with customers and introduced products to them.
+ Explained product features and benefits clearly.
+ Answered customer inquiries and bullt trust-based relationships. for Printing & Advertising
+ Responded to customer questions and concerns.
+ Delivered checks and handled financial transactions.
+ Dealt directly with points of sale.
Company industry:
Perfume & Cosmetics

Call Center

March 2024 - May 2024

Telecoms egy

Cairo, Egypt

March 2024 - May 2024

Company industry:
Call Centers & Customer Care Outsourcing

Social Relations Manager

January 2021 - January 2022

Aro Printer

Khartoum, Sudan

January 2021 - January 2022

Interacting with customers knowing there needs and bringing live contracts
Company industry:
Advertising

General Management Assistant

January 2020 - January 2021

Ary Printer

Khartoum, Sudan

January 2020 - January 2021

+ Managed daly printing operations.
+ Worked on basic graphic design task.
+ Dealt with students and researcherses and fulfilled their printing
Company industry:
Library

English Teacher

January 2020 - December 2020

Al-Reamla School for Girls

Khartoum, Sudan

January 2020 - December 2020

+ Taught English language to students.
+ Prepared lessons and supported students language development.
Company industry:
Training & Education Center

Education

Al-Neelain University

March 2022

March 2022

Bachelor's degree, English art

Sudan

GPA (rating): Very good

GPA (rating): Very good

translating legal documents from English into Arabic language, dealing with computer programmers

Skills

ADMINISTRATIVE FUNCTIONS
Intermediate
ADMINISTRATIVE FUNCTIONS
Intermediate
COMPUTER LITERACY
Intermediate
COMPUTER LITERACY
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CROSS FUNCTIONAL COLLABORATION
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER INQUIRIES
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER RELATIONSHIP MANAGEMENT
Intermediate
CUSTOMER SERVICE
Intermediate
CUSTOMER SERVICE
Intermediate
GRAPHIC DESIGN
Intermediate
GRAPHIC DESIGN
Intermediate
INTERACTIVE DESIGN
Intermediate
INTERACTIVE DESIGN
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
INTERPERSONAL COMMUNICATIONS
Intermediate
SALES
Intermediate
SALES
Intermediate
Marketing
Intermediate
Marketing
Intermediate
Preparation
Intermediate
Preparation
Intermediate
Administration
Intermediate
Administration
Intermediate
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Microsoft Office
Intermediate
Microsoft Office
Intermediate
SAP CRM
Intermediate
SAP CRM
Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Expert

French

Intermediate

Memberships

LinkedIn

Job Seeker

January 2022

Training and Certifications

Certifications
Customer Service Fundamentals
coursera
May 2026
Exceptional Customer Support
Hubspot
Jan 2026
Zendesk Resolution course
Zendesk for beginners
May 2026
TOT (Training of Trainers)
Social Communication Skills

Hobbies and interests

gathering Information
reading

learning French as a new language and become bilingual