Senior Computer Engineer
Kuwait University
Total des années d'expérience :11 years, 8 Mois
Maintaining and managing BMC footprints application, writing user manual and provide training for end users.
- Drafting policies and producers for Technical Support Administration’s different department in order to make a cohering environment while maintaining ITIL standards.
-Managing technical support staff distribution, tasks, and attendance as a team leader and as a resource pool manager.
- Draft budget plans and follow up on tenders and contracts.
Monitor, administrating, and maintaining application servers (physical and virtual servers).
➢ Managing Active directory users and accounts, applying group policies and organizing OUs.
➢ Schedule server backups to maintain a reliable environment with excellent Disaster recovery
methodology.
Gather and document clients' requirements and develop logical and physical specifications.
Research, evaluate and synthesize technical information to design, develop and test websites (front end and back end).
Lead and co-ordinate teams of information systems professionals in the development of websites, integrated IT systems and data administrators, process control software and other embedded software control systems to admin the websites.
Plan, design and manage the development, installation, integration and operation of websites systems with its databases and software tools. - Manage the design, the construct, any modifications needed, the integration, the implementation and test of data models and database management systems.
Conduct research and provide advice to other informatics professionals regarding the selection, application and implementation of database management tools, data access rules and security.
Develop and implement data administration policy, standards and models. - discussing with clients to identify their document requirements, assess physical and technical security risks to data, software and hardware and to develop policies, procedures and possibility plans to minimize the effects of security breaches.
Develop and implement policies and procedures throughout the software development life cycle to maximize the efficiency, effectiveness and overall quality of software products and information systems.
Some Projects I Worked on and online :
o Al Mulla Rental Website (Araba).
o Kuwait Energy Website.
o Ci-Net Website.
o Hayatt BC application
o Abdul Aziz Al-Babtain Group Website.
o Mirus Catering Company.
o Ontime watches ME.
o Beforechocolate Café
Communicating with the users over phone, email and in person and identifying their problem and resolving it remotely or assigning to the concerned division.
Responsible for recording/logging all incidents and service requests using BMC Software, categorizing them based on priorities and for deciding on the action to be taken on each incident.
Provide quick solutions/workarounds to the users using the Knowledge Base.
Updating the users about the action plan
Responsible for the lifecycle of the incident
Handling the Helpdesk Email
Asset / Configuration Management
Acting Change Coordinator during the absence of the Change Coordinator
Developing Network Requirements.
Monitoring progress of a network project.
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courses: Cisco Certified in Networking, Fist Level.