Shahed Al-Wazzan

Lead daily air, sea, and land freight forwarding operations, ensuring on-time,
compliant, and cost-efficient shipments.
Supervise and train operations staff, building a culture of accountability, accuracy,
and performance improvement.
Develop and monitor KPI dashboards for shipment tracking, cost analysis, and
service performance.
Coordinate with global carriers, agents, and customs brokers to guarantee
seamless cargo movement and regulatory compliance.
Drive business development initiatives by securing new clients and expanding
freight service capabilities.
Implemented a cost-optimization plan that improved shipment turnaround
efficiency by 15%.
Resolve operational issues and customer concerns proactively, maintaining 95%+
client satisfaction.
Collaborate with internal sales and customer service teams to align client
expectations with operational execution.

Oversaw end-to-end logistics and freight forwarding activities for import and
export shipments via air, sea, and land.
Managed shipment routing, customs documentation, and cargo tracking for
multiple international trade lanes.
Supported warehouse, customs, and carrier coordination to ensure timely
deliveries and compliance with trade laws.
Improved air-land freight coordination through workflow redesign and procedural
optimization.
Maintained detailed Excel-based dashboards for shipment status, delivery times,
and cost reporting.
Collaborated with agents, clients, and third-party vendors to resolve delays and
ensure smooth operations.

Managed full-cycle sea freight operations for FCL and LCL shipments, including
booking, documentation, and tracking.
Prepared and verified invoices, certificates, and packing lists, ensuring accuracy
and trade compliance.
Liaised with international shipping lines and freight agents to confirm schedules
and container allocations.
Reduced documentation delays by 20% by introducing structured document
control and tracking systems.
Conducted shipment cost analysis and vendor performance reviews, achieving
measurable operational savings.
Coordinated with logistics, finance, and customer service teams to maintain
service quality and timely delivery.
Ensured all operations met international and ISO logistics standards.