شاهد علي خان

IT Support Specialist في Gandour

• المملكة العربية السعودية
• أشغل هذه الوظيفة منذ نوفمبر 2003

Installing and configuring computer hardware operating systems and applications;
monitoring and maintaining computer systems and networks;
Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.
Troubleshooting system and network problems and diagnosing and solving hardware or software faults
Replacing parts as required.
Providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications;
setting up new users' accounts and profiles and dealing with password issues;
responding within agreed time limits to call-outs;
working continuously on a task until completion (or referral to third parties, if appropriate);
prioritising and managing many open cases at one time;
rapidly establishing a good working relationship and other professionals, e.g., software developers;
testing and evaluating new technology;
conducting electrical safety checks on computer equipment.
Terminate and install end devices such as IP Cameras, card, badge readers, motion detector, Glass breakers, mag locks, focusing camera lenses, Configuration changes to cameras etc.
Perform in-depth technical functions required to maintain and repair security systems
Digital video capture, compression and/or streaming
CCTV security video systems
Digital video, MPEG4/H.264 streaming, RTSP, and/or video compression/decompression