Warehouse & E-Commerce Operations Supervisor
Nuqaat Trading
Total years of experience :17 years, 9 Months
Responsible for Inbound dept. receiving and inspecting shipment arrivals and ensure they match the documents;
PO, Rental Orders, packing list, delivery note and Internal transfers
* Coordinate with supplier on date/time arrival ofshipments, requesting all required documentation in advance
* Assign work to staff as required to sort receipt items and put away in designated area and align with inventory
team to conduct tagging, inventory and system record.
* Responsible for the control and monitor of the warehouse operations management and arrangements of raw
material and optimizing spaces in Warehouse.
* Manage consumables and Additional material replenishments.
* Responsible to ensure the correct reception of the material by monitoring the material physically and in system,
including claims for damages in shipments.
* Manage the daily operations for E-commerce Outbound shipments direct to customers.
* Prepare Vendor, FBA, FBN POs for our stores on Amazon and Noon
* Fulfill Daily Sales Order to be prepared and dispatched from our online stores on Amazon, Noon, Fordeal and
Nuqaat.com
* Monitor products being dispatched from our online stores are prepared, ready for usage and in good quality
condition.
* Maintain daily communication with couriers for shipping, cut-off time and transit time control.
* Working with Product Management Team to Develop, Monitor and update content for assigned accounts to be
shared across our E-Commerce platforms.
* Monitor online stock replenishment for online stores.
* Responsible for inventory and processing procedure related to E-commerce stores.
* Prepare daily KPI reports on all elements of the Inbound process including schedule by day, outstanding customer
requests, cancellations, sales and additional marketing promotional activity.
• Ensure timely and effective communication with internal and external customers, freight forwarders and other functional areas to ensure coordination for clearance.
• Developing, Monitoring and updating content for E-Commerce websites Amazon, Noon.
• Manage the supply planning for all warehouses and ensure by constantly reviewing stocks levels are replenished.
• Regular coordination with Procurement to ensure smooth uninterrupted flow of orders.
• Monitoring data management on Oracle Warehouse Management System for all incoming & outgoing shipments.
• Verifying all receiving and shipping counts to their order documents and resolve any discrepancies with management.
• Plan and inspect received goods deliveries in storage as per material requirements and arrange for them to be logged for distribution.
• Supervising in-house fleet management and planning accurate routing plans to ensure optimal delivery schedules
• Negotiating contracts with 3PL companies to reduce cost and achieve maximum efficiency and process claims with services providers for transit damage of shipments.
• Continuously monitoring and reporting warehouse storage requirements and liaison with different departments to improve forecasting as per requests.
• Facilitate inter-warehouse transfer of shipments.
• Implementing and ensuring security standards, policies and procedures and quality assurance checks are completed and maintained at all times.
• Tracking of Purchase orders from pre-alert till arrival.
• Improving dispatch process through identifying and providing cost effective solutions.
• Coordination with courier for dispatching of shipments to stores all over the kingdom.
• Organizes operations staffing and workflows.
• Scheduling and route planning of delivery vehicles.
• Preparing various MIS reports (Monthly Expenses, Receipt Variance, Clearance performance, Lead time, Competition of service providers, SASO statement) reports for management analysis.
• Processed sales orders and purchase order receipts through SAP ERP.
• Managed warehouse workflow for three mega warehouses in western region.
• Handling entire inbound and outbound operations
• Managed fleet route schedule for delivery points in western region.
• Liaising with 3PL service providers for delivery of inter-warehouse transfer shipments.
• Prepared SLAs with 3PL service providers and processed claims against shipments damaged during transit.
• Prepared monthly reports and monitoring all daily tasks.
• Resolved all customer invoice queries.
• Communicating with Sales and Marketing for priority shipments.
• Initiate and execute productivity enhancing programs in warehouse operations.
• Ensured that the policies and safety procedures were implemented at all times.
• Managed cycle count and inventory programs using SAP ERP.
• Facilitate inter-warehouse transfer of shipments all over the kingdom
• Coordination with sales and marketing team for ageing stocks.
• Organizing operations staffing and workflows.
• Processing E-Commerce orders for online store on SOUQ.com
• Coordinating with Sales team to schedule online dispatches to customers
• Managing Online Stock Inventory
• Responsible for representing and maintaining the company's brand and maintaining long term relationship in competitive market place.
• Expanded area sales for new product penetration and distributor collaboration.
• Provide daily sales report and follow-up the credit limit for customers.
• Developed routing plans and schedules to meet delivery targets
• Coordinate and participate in promotional activities and trade shows.
• Carrying out the product training sessions for merchandisers and ensure that their product knowledge and skills are enhanced to maximize sales revenue.
• Ensured effective and appropriate staff coverage for all major supermarket chains.
• Monitor and evaluate staff performance.
• Managed marketing funds regularly coming within budget.
• Monitor other competitive retail items and suggest up-gradations to the management team in order to keep the company products in the league.
• Continually evaluated SKU performance and vendor relationships.
• Supervise field sales team regarding latest product/package updates and train them on presenting the new products to potential clients.
• Responsible for Sales of all Electronics and Home appliances
• Managed performance of mobile and maintenance divisions.
• Negotiated with different suppliers and provided after sales support to customer concerns.