Sales Planner
Abdulla Fouad Holding Company
Total years of experience :14 years, 10 Months
Develop sales plans as directed by company sales plus account executives.
Prepare research-based presentations for entire sales team to use in client and agency meetings.
Supervise all account stewardship aspects to assure sales team to deliver performance as expected by client and adapt on basis of findings.
Perform with traffic related to inventory management to support in sales forecast.
Interact with Ad Serving partner to assure precision for entire advertising campaigns.
Maintain and record all sales orders properly.
Involve customer contact to attain required approvals and authorize plus log information into database.
Develop efficient media plans as per precise company’s requirements and ensure delivery as scheduled.
Interpret relevant inventory along with pricing options complying with campaign objectives.
Develop sponsorship concepts and presentations through working with marketing plus creative teams designed to attain internal & external goals.
Learn and interpret client objectives along with procedure to translate in media strategies.
Suggest media mix and pricing as suitable to customer budget and goals.
Maintain and manage in-depth understanding of organization inventory throughout all verticals.
Head responsibility to develop media plans attaining network and client requirements.
Job Accountabilities :
To co-ordinate with various departments and control the order from the moment the sale is confirmed to the moment it’s delivered to the customer.
Follow up confirmed sales orders and to ensure a timely delivery to meet the customer expectations & accurate requirements.
Understand and follow the sales processes and cycle with exactitude
Check and maintain the accuracy of quotations, purchase request & sales order status.
Help the sales representatives & supervisor in improving their productivity and spending more time in selling.
Ensure that the sales representatives have sufficient quantities of sales support material, such as product brochures and samples.
Respond quickly and efficiently to all in-coming sales enquiries, by telephone, fax and email
Direct all customers’ sales requirements and deliver them to the concerned when received
Maintain sales records as a basis for reports to the senior management team.
Participate in other activities as-needed customer service and sales support activities.
Prepare the final list of quotations quarterly.
Report the sales results and performance for individual salesman, group of salesmen or the overall performance of the department.
Job Accountabilities:
Primary phone coverage (first to answer all incoming calls)
Prepare and mail all US/UPS/Fed Ex packages.
Sort and distribute incoming mail.
Oversee all aspects of publication orders including inventory and maintenance of inventory.
Oversee all administrative aspects of seminars including registrations, confirmations, certificates, badges & evaluations, preparation and mailing of materials to seminar sight.
Filing of materials in general files area.
Assist with bookkeeping/accounting functions as appropriate.
Assist staff in creating a system for responding to telephone and written requests for warehousing.
Assist Office Manager in developing and instituting methods for quality control and accuracy in membership, conference, and other databases
Be familiar with functions of Office Manager so as to enable him to assume the duties of the Office Manager in his absence.
May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required perform other duties as assigned.
Job Accountabilities:
Professionally handle incoming requests from customers and ensure that issues
are resolved both promptly and thoroughly.
Thoroughly and efficiently gather customer information, access and fulfill
customer needs, educate the customer where applicable to prevent the need for
future contacts and document interactions through contact tracking.
Provide quality service and support in a variety of areas including, but not limited
to: billing, placing print orders, and system troubleshooting.
Troubleshoot customer issues over the phone.
Use automated information systems to analyze the customer’s situation.
Maintain a balance between company policy and customer benefit in decision
making. Handle issues in the best interest of both customer and company.
Continuously evaluate and identify opportunities to drive process improvements
that positively impact the customer’s experience.
Responsible for compiling and generating reports as they relate to Customer
Service surveys.