Business Manager
Interserve Learning & Employment
Total years of experience :23 years, 8 Months
Performance Management and weekly reporting
•Staff Development 1:1's and Branch meetings
•Health & Safety Site Responsible - H&S/Fire Marshall/ IT/Data Security Champion
•Selected for a further coaching and mentoring program for showing excellent potential and development within the business to date
Assisting Business Manager and Head of Work Programme with the Redesign of the customer journey leading to performance improvement from 39th to top 10 position for Q1 2016 on DWP league table for WP
•Staff 1:1's and Branch Meetings
•Deputising for the Business Manager
•Various In-House Training Courses around HR to support and progress in my role
•Supporting Business Manager with Recruitment of High Performing Staff
•IT/Data Security/H&S/Fire Marshall/Muster Point Champion
One to one Coaching support to customers, carrying out various workshops
•Business development to promote the services and build relationships to key sell customers and fill vacancies
•Exceeding monthly targets with supporting 120 customers into work, 49 Paid job outcomes and 288 paid sustainment's during this role.
•Invited to attend the Top Achievers Event for Interserve as the only representative from the Leeds Branch
•Progressed into Team Leader Role within a year
Providing excellent customer service to all visitors to the centre and staff, greeting and directing as appropriate
•Stationary orders/Cash Handling and dealing with Mail Incoming/outgoing
•Operating Switchboard/Boardroom Bookings & Refreshments
•Customer queries/Complaints
Business Development and recruitment of staff - Increasing Sales Activity by 40%
•Outsourcing and Quality Checking of work before dispatching to customers
•Cash handling/raising Invoices and completing purchase orders
Completing Administrative tasks in the office and providing support to the Manager
•Liaising with Customers and ensuring orders are out on time
•Supporting with Recruitment of staff to work on the production lines
- Providing professional and friendly and fast customer service to all visitors to the store.
- Supporting and advising customers on their shopping requirements.
- Completing Stock Checks
Selected to participate in a 3 Module Programme, designed to develop high potential individuals over a 7-month period. Three modules covered the following elements; •Leading Self and Others •Commercial and Self Awareness •Emotional Intelligence and Coaching •Received series of one-to-one coaching sessions during this time to help further with progression I was given a Business Project to work on during the programme which gave me wider exposure across the ILE Business. Presented successfully to the Board and won overall with suggestions on improvements implemented throughout the Work Programme business.
Online Learning, Training & Development as well as attending various In-House HR Courses Safeguarding Health & Safety Equality & Diversity Fraud Bribery & Whistle Blowing Information Security
GNVQ Business (Merit) Business Finance (Merit) IT (Merit)
GCSE Grades A-C including English, Maths, Science