Shaheer Abdullatheef

Over 20 years of deep enterprise IT experience focused on maintaining, optimizing, and securing large-scale environments. My background gives me a practical, real-world understanding of infrastructure stability, cloud environments, and high-availability systems. I bridge the gap between technical operations and business strategy by ensuring technology setups are reliable, cost-effective, and fully aligned with company goals. A practical leader focused on zero downtime and strong team coordination.

Accountable for end-to-end service delivery governance across mission-critical enterprise
applications. Primary escalation point between corporate clients, internal engineering teams, and
third-party vendors.
• SLA Governance: Managed SLA compliance and real-time operational dashboards for
production applications handling complex payroll and vendor transaction flows for 100+
elite UAE corporate clients including ADNOC, GHQ, DOF, and Etisalat — maintaining 100%
application availability across all service windows.
• Stakeholder Leadership: Chaired structured service review meetings via Microsoft
Teams and in-person with corporate client representatives and vendor partners —
presenting performance metrics, incident summaries, and risk assessments at executive
level.
• Team Management: Directed a cross-functional team of 10-15 engineers during peak
operational cycles — assigning resolution ownership, managing escalation chains, and
enforcing ITIL-aligned incident and problem management processes.
• Merger Continuity: Led end-to-end application integrity and stakeholder-governance
throughout a major institutional merger, ensuring seamless continuity with zero
client-facing service disruption during politically sensitive and operationally complex
transition. Government Initiative: Spearheaded full-lifecycle rebuild non-functional
government-level application coordinating resources,
managing delivery milestones, and presenting the restored system a formal government
exhibition.
• Business Continuity: Designed and deployed an agile Business Continuity Dashboard
providing real-time service visibility to enterprise corporate clients during critical
infrastructure shifts, reducing escalation response time
• Compliance Oversight: Enforced audit
requirements

Delivered high-performance client-facing platforms for international clients — accountable for project
timelines, third-party integrations, and service reliability.
• Client Delivery: Managed end-to-end delivery of multiple high-volume e-commerce
platforms — coordinating with client stakeholders through requirements, testing cycles, and
production rollouts.
• Performance Management: Oversaw infrastructure optimization engagements for Amber
techs global web operations, improving service reliability and response times for an
international customer base.
• Secure Systems: Maintained enterprise-grade backend systems for Canons Secure Site,
ensuring zero-vulnerability transaction environments and strict data privacy compliance.
• High-Traffic Operations: Supported Fancasa, a high-traffic international merchandise
platform, managing capacity planning and service continuity during sudden global demand
spikes.

• Foundation Role: Built core backend functionalities for client web platforms, gaining
foundational experience in secure infrastructure, data management, and service reliability
practices.