Manager IT
Total des années d'expérience :11 years, 8 Mois
* Spearhead the IT support and operations team for front-line support to business.
* Work with desktops, phones, printers and other peripherals for installation, setup,
maintenance, troubleshooting and support.
* Collaborate with department heads i.e. Finance, Customer Relations and Marketing to
deliver excellent service and effective planning of departmental support.
* Aid in purchasing of IT Assets, also maintain the IT asset management system.
* Respond to emerging issues, assesses the impact and make recommendations.
* Train new employees and support on newer tasks/issues.
* Provide leadership, goal setting, proactive problem solving and advise other Managers.
* Maintain and enhance skills to stay current with technology and business solutions.
* Perform other cross-functional and cross-departmental duties to support the business.
Manage, Design, Integrate, and Secure multi-platform, multi-technology, and 3rd party
projects to demonstrate IT as a business problem solver
* Implementation of variety of ERP, CRM, CMS, and custom in house applications
* Strong in business process analysis, data architecture design, development, and
implementation.
* Direct cloud strategy, architecture, technology adoption, and process change
management.
* Excellent understanding of SDLC in accordance with industry best practices and
standards
* Advance experience in following industry standard IT project management best
practices and principles. Agile principles, Scrum, and Kanban
Managing mid to large-scale information technology applications, including complex
cross-functional and cross-organizational applications.
* Support and troubleshoot network and device issues.
* Work with external vendors and stay current with emerging technology to better assist
customers and support staff.
* Perform the daily customer facing IT operations, end user support, back end application
support and resolving customer escalations.
Atomic Energy of Canada Limited.
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