Key Account Manager
SIBCA
Total years of experience :13 years, 4 Months
Systems Integrator for Building Controls & Automation (SIBCA) - Electronic systems Integration and Automation services spanning consultation, design, supply, installation, testing, commissioning and comprehensive servicing of leading industry brands covering Life Safety Systems, Building Automation/Management Systems, Communication Systems and Security Systems such as:
• Simplex by Tyco (USA) - Fire Alarm
• Alerton by Honeywell (USA) - BMS
• ABB iBus-KNX (Germany) - Lighting Controls
• Vicon (UK) - CCTV
• Phoenix Controls (USA) - Airflow Controls
• Goodlight (UK) - LED Lights
• Merlaud (France) - Public Address
▪ Managing 30 key client accounts across public and private domains including ADNOC, ADMA, GASCO, Ministry of Presidential Affairs, Jumeirah, Emrill, Al Dar, Schlumberger, MAF Dalkia, Atlas Telecom, Khansaheb, SERCO, Cleveland Clinic, Universal Voltas and others.
▪ Developing and nurturing long standing relationships with clients through effective and timely management of client accounts by pro-actively interpreting their requirements in terms of application, quality, price and delivery.
▪ Heading negotiations of tender/contract terms and conditions to suitably meet both client and company criteria.
▪ Supporting marketing activities in terms of organising/participating in trade shows, conferences, product launches and similar marketing events.
▪ Generating client quotations, proposals/submissions and administering client accounts.
▪ Providing pre-sales technical assistance and product education, and after-sales support services.
▪ Regular review and analysis of P/L ratios and cost/benefit projections. Preparing reports of the same for head of department & senior management.
▪ Playing a key role in setting up and managing the Service Desk and CRM tools for an innovative and streamlined customer service experience.
▪ Responsible for developing product strategies for industrial and commercial sectors with focus on life cycle management, brand placement and analysing emerging market trends.
▪ Extensively involved in the management and coordination of electronic controls portfolio and satellite sales team while ensuring compliance to company procedures and policies.
▪ Supervised product delivery, installation and commissioning by liaising with sub-contractors.
▪ Provided both pre and after sales technical customer service, support and follow up for leading oil and gas, petrochemical and government sector companies.
▪ Formulated and executed several bespoke design and installation projects of a sensitive nature.
▪ Played a pivotal role in the marketing department by forecasting new opportunities and long term customer retaining strategies.
▪ Consistently met and even exceeded sales targets while launching new premium product ranges into a highly competitive sector.
▪ Communicated effectively with internal customers through regular analysis reports of current and forecasted figures.
▪ Trained in Six Sigma and Lean procedures for pre sales, product indexing, operations and inventory maintenance.
▪ Shadowed team leaders on day to day business functioning while learning best corporate practices and techniques
▪ Processed incoming requests for quotation and delegated specialized inventory requests by allocating priorities on project basis.
Royal Air Force Base, Cosford, U.K. Instrumentation and calibration training in control systems and microwave technology. RFID Scout, Caparo Innovation Centre, Telford, U.K. Radio frequency based asset tracking and management system for final year individual project under the guidance of the department of wireless communication. Pop Cap, Innovation and Enterprise Project at School of Technology ▪ Control Systems ▪ Microwave Engineering ▪ Signal Processing ▪ Innovation & Enterprise ▪ Operating Systems ▪ Power electronics ▪ Semiconductor Devices ▪ Micro processors ▪ Digital Image Processing ▪ Industrial Economics & Management ▪ Switching Systems ▪ Digital Communication ▪ Logic Design ▪ Manufacturing Processes ▪ Programming& Data Structures ▪ Analog Electronics