Total Years of Experience: 20 Years, 5 Months
March 2007
To September 2017
Senior Program Manager / Delivery Head
at TechMahindra
Location :
United Arab Emirates
Program Management
Team Management & Leadership, organizational effectiveness, Risk Management, work planning, scheduling, assignment, delegation, performance monitoring, feedback, training, business development strategies, process improvement
QA
Responsible for coordinating, organizing and leading all Quality Assurance with the aim of reducing cost of failure and increasing customer satisfaction.
Delivery
E2E delivery management- drive high performing service support functions to ensure service availability.
Relationship Management
Customer Relation Management
People Management
Motivating, guidance and mentoring, building high performance team
Knowledge Management
Team Management & Leadership, organizational effectiveness, Risk Management, work planning, scheduling, assignment, delegation, performance monitoring, feedback, training, business development strategies, process improvement
QA
Responsible for coordinating, organizing and leading all Quality Assurance with the aim of reducing cost of failure and increasing customer satisfaction.
Delivery
E2E delivery management- drive high performing service support functions to ensure service availability.
Relationship Management
Customer Relation Management
People Management
Motivating, guidance and mentoring, building high performance team
Knowledge Management
August 2004
To March 2007
Project Manager
at Netreach Software Pte
Location :
Singapore
Process & IT Strategy Consulting
formulating strategies, implementing infrastructure improvements and meeting customer agreed SLA’s.
ITIL & Agile implementations.
Prince 2 certified
ISO 9001:2008 QMS implementations.
ISO 27001 - Information security Management System
formulating strategies, implementing infrastructure improvements and meeting customer agreed SLA’s.
ITIL & Agile implementations.
Prince 2 certified
ISO 9001:2008 QMS implementations.
ISO 27001 - Information security Management System
June 1997
To July 2004
Project Lead
at Pace Information Technologies
Location :
India - Mumbai
Programmer
Project Lead
Project Plans for the IT projects (Goals, Roles Allocation, Each Phase Deliverables) and Maintaining the project Evolvements/Change. Owning R&I register
Sprint Lead & Release Manager
Project Lead
Project Plans for the IT projects (Goals, Roles Allocation, Each Phase Deliverables) and Maintaining the project Evolvements/Change. Owning R&I register
Sprint Lead & Release Manager
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