Operations Manager sales/marketing
ibox communications & services, United Kingdom
Total years of experience :12 years, 5 Months
Operations Manager with 12 years experience of successfully coordinating the activities of various departments concerned with the production, pricing, sales, Marketing and distribution of products & services.
Duties:
• Proven ability to plan and execute effectively to meet business objectives
• Superior leadership skills and a results oriented team player
• Strong problem solving and project management skills
• Excellent verbal and written communication skills
• Develops and maintains Key Performance Indicators (KPI)
• Working knowledge of Six Sigma and Lean Methodologies; Kaizen Methods & 5s Techniques
• Extremely proficient in MS Office, VM Ware, Cloud Computing and WMS
• Managing a team of approximately 50 employees in a busy work environment
• Negotiating contracts, ensuring that they balance value and risk
• Establish and implement departmental policies, goals, objectives, and procedures
• Creating, managing and analysing performance data and other information
• Ensuring that capacity and capability are continually planned
• Encouraging, identifying and developing best practice strategy
• Ensuring compliance to all Environmental Health & Safety goals & objectives
• Producing Operations manuals which define how the business is to be run
• Working closely with the department Managers
• Administration Documentation Skills and IBM Software skills
HR Management and Health & Safety:
• Advising on pay and other remuneration issues, including promotion and benefits;
• Undertaking regular salary reviews and administering payroll and maintaining employee records;
• Interpreting and advising on employment law; dealing with grievances and implementing disciplinary procedures;
• Developing with line managers HR planning strategies which consider immediate and long-term staff requirements;
• Planning, and sometimes delivering, training - including inductions for new staff;
• Analysing training needs in conjunction with departmental managers.
• Promote awareness, work ethics, adopt strategies for to work together environment.
• Ensure compliance to all Health and Safety legislation / guidelines for self and staff at all times.
• Carry out internal health and safety audits as and when requested.
• Always Checking housekeeping standards are maintained at all times.
• Carrying out investigations into any accidents or near-miss incidents.
• Staff training and health and safety awareness.
MANAGEMENT SKILLS AND COMPETENCIES:
Comfortable working with people of all levels and got an excellent commercial approach to solving problems and developing business processes. Having proven people management skills, with the ability to manage performance and motivate staff on an individual and team level. Driving operational improvements; maximising the value of the asset base while ensuring a tight control on operational costs. Share responsible for monitoring and continually improving standards of performance and quality within the operation.
• Proven ability to lead, motivate and build successful teams.
• Understand all legal, regulatory, information security and compliance requirements.
• Proven influencer & negotiator.
• Achieving targets in a dynamic and complex business environment.
• Team leading & people development skills.
• Able to manage and develop a diverse group of skilled people.
• A pragmatic approach to getting the required results.
• Ability to manage operations within budgetary constraints.
• Building and maintaining strong and effective relationships with suppliers and customers.
Main Duties and Responsibilities:
• Supervising staff and Merchandising departments
• Coming up with promotional and marketing ideas for the store
• Dealing with queries and complaints; Maximising profitability
• Strong ability to motivate staff by organising team meetings
• Performing excellent IT skills and good numeracy skills to achieve targets
• Implementing new procedures and ideas to help drive the business forward
• Delivering Outstanding customer service skills Good negotiation skills Organised and proactive
• Face to face contact with customers on a daily basis, assisting customers on the customer service desk both in person and over the telephone
• Answering the customer queries regarding stock
• Checking stock availability and arranging in-store transfers as well as making sure the right product is delivered to the customer
• Deal with internal and external enquiries
• Check dockets on a daily basis for accurate stock delivery in to the store/departments
• Attention to detail; cash handling; 100% accuracy to manage checkout operation
• Work on the customer services desk to deal with customers returns/refunds and exchanges
• Merchandise on daily basis to push the stock and achieve the sales targets and 100% accuracy on pricing and tags
• Manage health & safety and security issues to make sure the stock is not lying about and being worked through rapidly
• Communicate with staff members to make sure that the high standards of team work is performed
• Direct communication with all management regarding business for further explanations
• Perform any other tasks on daily basis to make sure the business is running smoothly and customers receive a high standard of service
• Work on the stock-take, maintaining accuracy
Reason for leaving: Would like to progress
Main Duties & Responsibilities:
• managing and motivating a team to increase sales and ensure efficiency
• managing stock levels and making key decisions about stock control
• analysing sales figures and forecasting future sales
• analysing and interpreting trends to facilitate planning Merchandising and Stock Distribution
• using information technology to record sales figures, for data analysis and forward planning
• dealing with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organising training and development
• ensuring standards for quality, customer service and health and safety are met
• resolving health and safety, legal and security issues
• responding to customer complaints and comments
• organising special promotions, displays and events
• attending and chairing meetings
• updating colleagues on business performance, new initiatives and other pertinent issues
• touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues
• maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
• initiating changes to improve the business, e.g. revising opening hours to ensure the store can compete effectively in the local market
• promoting the organisation locally by liaising with local schools, newspapers and the community in general
• Supervision of all the checkouts to make sure all the check outs are operating properly and dealing with customers and staff enquiries and to provide on-time support to the staff members
• Ensure that the high standards of service is delivered throughout the business hours
• Provide the exact amount of cash to all the check outs and regular dealing with cash office
• Ensure that on hourly basis the exceeded amount of cash is been taken from all the check outs and safely deliver to cash office via security channels
• Provide the overrides on checkouts for scanning the wrong barcodes and price overrides as well
• Ensure that all the checkout operators get the till read upon the end of every shift
• Directly answerable to store manager regarding merchandising and stocking; to make sure that all the products been sold to achieve the targets
• Ensure staff members rotate the stock during merchandising and tiding/face up the stock
Reason for leaving: moved to Glasgow
• To ensure that items are quality checked and handled with care at all times.
• To ensure all stock is ticketed correctly and security tags are placed in the right place and do not damage the item.
• To ensure orders are picked in a timely manner to ensure our luxury customers and our stores receive the product on the right time frame.
• To ensure drivers logs are checked off correctly and any discrepancies are investigated immediately.
• Transfers from stores to be checked thoroughly and if there are any discrepancies to be investigated immediately.
• To make sure got full awareness of customer service and deliver with passion and take ownership and care of all stock and orders within the required speed to ensure that the items are dispatched within the right time frame.
• To train and motivate the staff and implement any improvements necessary in the Inbound process.
• Ensure prompt action is taken with any complaints that arise from neglect of any of the parts of the inbound process and investigate immediately.
• Assist the Warehouse Operations Manager with warehouse stock-takes.
• Always prepared to assist with other departments in the warehouse as and when required.
• Ensure that all areas of the warehouse are kept in a safe and tidy condition at all times.
• Always aware of the HR policies and procedures and carry out any necessary paperwork efficiently and within designated timescales.
• Fully involved in the recruitment process of individuals who understand the requirements of the department within a luxury business.
• Performance management including appraisals, Return to Work and coaching.
• Management of holiday and absence
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