Shahid Rafiq

Still on board as Director of Housekeeping, responsible of 364 keys 5 star luxury property under the flag of Elaf Group of Hotels.
5 outlets,
13 meeting rooms,
swimming pool,
male & female spa,
gym,
700 plus banquet hall,
Managing laundry department in house.
Departmental strength of 74 associates.

May 2011 to till date Meeza International Hospitality Tourism Company Ltd.

(Kingdom of Saudi Arabia)

Executive Housekeeper
* Reporting to Director Operations
Job Responsibilities
• To keep clean / hygienically and maintain it in 13 "VIP Lounges" at terminals at all over the kingdom of Saudi Arabia airports.
• Opening of very 1st "First Class Lounge" of the group at Prince Muhammad bin Abdulaziz International airport in Al-Madinah Al-Munawarah.
• Introduced 1st time "The Efficient Housekeeping" in the group to keep clean "Duty Free shops", Retail shops" at South (Saudi Airlines), North Terminals (International Airlines) & Hajj Terminal at King Abdulaziz International airport Jeddah.
• Opening of the largest fish market of Kingdom "Jeddah Fish Market", looking after the Housekeeping "Operation and administration"

December 2009 till March 2011 Clover Creek Hotel Apartments

(Ex) Pearl Continental Creek Hotel Apartment Dubai, U.A.E
Executive Housekeeper
* Reporting to Operation Manager
Job Responsibilities

To lead the Housekeeping department, in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
Looking after the Laundry matters as it was out source and we were having airline crews.

Managerial
• Plan and Budget the revenues and costs for the Housekeeping department.
• Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from ESS to draw an action plan.
• Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
• Recruitment and Performance Appraisal/ Management of the staff in the department

Operational
• Supervise and direct the daily activities of all Housekeeping staff and are responsible for the efficient and smooth operation of the department.
• Lay down service standards regarding cleanliness, amenities and maintenance in rooms and public areas and ensure adherence to these.
• Efficiently manage the inventory of supplies, linen and equipment
• Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
• Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
• Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
• Monitor productivity standards and Schedule staff in order to optimize manpower.
• Review the monthly business/occupancy reports and develop a work plan.
• Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc)
• Co-ordinate with the Front Office on releasing of rooms and special guest requests
• Co-ordinate with the Chief Engineer in the area of repair & maintenance, refurbishment, renovation etc.
• Develop departmental trainers in association with the training department & oversee all the training activities within the department.
• Address any grievance and counseling issues among the department staff.
• Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
• Identify key communities, plan various initiatives and co-ordinate the support activities.

September 2008 to December 2009 Pearl Continental Hotel Bhurban Pakistan
Executive Housekeeper
* Reporting to General Manager
* Implementation of Marriott Brand Standards Score achievements from 78 % to 90 %
* Established standards and procedures for housekeeping employees work, and plan work timetables to make sure satisfactory service.
* Preparing and implementing the planned budget to achieve the target.
* Coordination with other departments for easy operation of hotel by achieving the guest satisfaction
* Inventory control and cost control.
* Material sourcing, procurement and sales order processing
* Achieving the excellent GSTS scores than the last year
* Looked after the Laundry Operations.

March 2008 to September 2008 Zaver Pearl Continental Hotel Gwadar Pakistan

Executive Housekeeper
* Reporting to General Manager
* Responsible of taking care of newly opened property.
* Guest Satisfaction Survey implementation
* Implementation of Housekeeping SOPs and Marriott Brand Standards
* Looked after Laundry Operations.

March 2006 to March 2008 Marriott Hotel Karachi Pakistan
Assistant / Assistant Executive Housekeeper
* Reporting to Executive Housekeeper
* Learnt about Marriott Brand Standards and SOPs
* Daily audits of property as per General Manager according to Marriott Brand Standards and report to General Manager
* Achieved 75 % to 95 % scores in third party Brand Audits.

February 1995 to March 2006 Marriott Hotel Islamabad, Pakistan
Sr. Linen Room Incharge
Linen Room Incharge
Assistant Floor Housekeeper (Floor Supervisor)
Public Area Supervisor
Linen Room Attendant
Houseman

Knowledge/Skills
* Thorough knowledge of modern housekeeping techniques and the latest in cleaning technology, hygiene & safety standards
Knowledge of various chemicals and cleaning equipments
Inventory management & Budgeting
Working knowledge of MS Office
Knowledge of textiles, fabrics and interior design
Knowledge of floriculture, horticulture and landscaping
* Handling guest complaints
* Monitoring all activities within the department area
* Ensure that inspection program is consistently maintained

Information & Technical Skills
* Knowledge of Opera, Jaguar, and Amadeus
* Ms. Office, (Words, Excell & Powel Point)

Professional
Achievement


Trainings & Courses
* High Standard Excellence in achieving maximum in Management Operations Reviews, Brand Standards Audits, Productivity, Scoring system, Budgeting, and Environmental Programs of Hashoo Group of Hotels Pakistan


* Housekeeping Management Course from Pearl Continental Hotel Management, Pakistan
* Cleanliness Certification (Dirt School) from ECO LAB chemicals affiliated with Marriott International.
* Train the Trainer from Marriott Hotel Karachi, Pakistan
* Foundation of Leadership from Marriott Hotel Islamabad, Pakistan