Client Service Manager
Vista Advertising & Business Consultants
Total years of experience :9 years, 2 Months
•Communication - Deals with internal and external customers at all levels direct meeting via telephone and email, to ensure successful communication via actively listening and probing questions.
Problem solving - Resolves in-depth queries in a methodical manner independently and with internal and external business partners to find appropriate resolutions, efficiencies and high level of quality.
•Team Player - Enjoys sharing knowledge and encouraging development of others to achieve specific team goals.
Planning and organizing - Refined planning and organizational skills that balance work, team support and ad-hoc responsibilities in a timely and professional manner.
• Doing proposals according to the brief for campaigns.
• Reports - Sending reports to the clients of campaigns as soon as the campaign is over.
• Obtaining and Reviewing Advertising Briefs.
• Coordinating Advertising and Marketing communication programme.
• Working with dealers and resellers to promote Clients Brands.
• Handling Product launches, Events, Seminars and Press Conferences for clients.
• Achieved demanding sales target of individual basis.
Checked, Verified and d-tracked applications/modifications and handled the standard activation process
Assisted the team to maintain ISO & D1 standards as per the set standards of the company
Promoted Up selling/Cross selling to achieve sales targets
Assisted the process of Key Performers Indicators and ensured the transaction within Key Performance indicators are met accordingly
Ensuring to fill the customer satisfaction survey card with require information
During the absent ensure to handover all your job scope to the covering person & ensure all assigned tasks are been completed according to the set standard & targets. Any dispute required to escalating to the operation in charge
Handling standing order requests & ensuring to send a mail on daily basis to relevant persons & acknowledge confirmation
In charge of all unrated bill copies for dispatching from the outlet and maintaining data base
Listened to customer requirements, presenting them with a personalized service, offering appropriate options, styling tips and product knowledge
Developing rapport with regular customers
Responding to incoming mails and phone inquiries
Feeding future buying trends back to employers
Train new staff members
Resolve customer duties
Consistently contributed to good monthly sales figures
Contributed merchandising ideas, product & promotion development at sales meetings
Received positive feedback from customers & management about my people-management skills