IT Engineer
Prime Gate
Total years of experience :11 years, 5 Months
Prime Gate is a Communication and Information Technology Company was established to contribute to the public and private sectors in the Kingdom of Saudi Arabia. Which provide the services like- Structure Cabling, Network, Server, Backup Solution, Information Security, Information System and Physical Security Solution. Key Deliverables Manages Windows network (275 users, 240 Workstations, printers, etc.) with Active Directory. Installing and configuring computer hardware, software, systems, network cabling, printers, scanner and CCTV. Monitoring and maintaining computer systems and networks. Responding in timely manner to user's service issue and request. Providing IT Helpdesk L1/L2 support across the organization. Perform troubleshooting to diagnose and resolve problems and replace the parts if necessary. Provide orientation and guidance to users on how to operate new and computer equipment. Install and configure appropriate software and functions according to specifications. Regular checking IT equipment hardware to ensure functionality Manage daily operations of the IT Department Assist with the installation of new hardware and software and help train employees on its use. Build new computers, perform data backup, wipe and reset activities. Installing Kaspersky End point security for all systems in the network for virus Protection Keep track on logged tickets using Manage Engine & ensure the ticket is resolved as per SLA Configure and troubleshooting Email data transport (SMTP, POP3 and IMAP) & Microsoft Outlook. Preparing meeting room and devices for meeting and video conference over ZOOM and Team Meet. Communicate effectively with end users and customer management. Escalate unresolved problems and incidents. Arrange for IT logistic operations and assist in asset deliveries. Follow guidelines and applies basic product knowledge to resolve user requests Support different types of device and platforms (Windows, Mac, Tablets, Mobile Phones) Identify and classify incident types and service interruptions to build the knowledge system Record incidents cataloguing them by symptoms and resolutions Ensure service delivery in accordance with established service level agreements (SLAs) Vendor co-ordination on hardware, software and product support Preparing MIS report
Premier Technology is a leading IT & Telecom service provider, was established in 2007 and commenced operations in 2008. PT Networking Services team consist of highly experienced, qualified and certified staff, which includes engineers, consultants and technicians. Key Deliverables Assisted executive-level and management in resolving technical issues on an emergency basis Manages Windows network (250 users, 200 Workstations, printers, etc.) with Active Directory Handled the tasks of testing and commissioning network servers, both hardware and software Provide technical expertise and consultation in the implementation and administration of user access to computer facilities, as well as access controls to computer data files, system software, and application programs. Ensuring network, system and data availability along with integrity, by providing preventative maintenance and upgrades. Respond to user service requests and expeditiously resolve trouble tickets to maximize system uptime. Diagnosing and troubleshooting apple and windows processing problems, as well as applying solutions in order to increase efficiency. Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. Manages Windows network, users, Workstations, printers, etc. Installing Trend Micro Antivirus in network system for virus protection. Monitor logged tickets using Manage Engine and fixed the user problem as per SLA Designs, administrates, and supports systems, networks, and application infrastructure (e.g., LAN, global email systems, etc.) Installing Patches & Updates for OS and Upgrade Hardware Ticket management, troubleshooting and Level1 & Level2 analysis Installing and configuring CCTV Camera and their Monitoring Giving Door access of Users Handle daily technical support activities on Hardware/desktop, Laptop, Printer, Scanner and data network. Setup desktop, Laptop, Printer, Scanner and peripherals and test network connections. Configure and troubleshooting Email data transport (SMTP, POP3 and IMAP) & Microsoft Outlook. Identify and troubleshoot software and hardware incidents Address and escalate incidents to upper-level support team Keep track on logged tickets & ensure the ticket is resolved as per SLA Installation of OS like: Window10, Windows8, Window7 and their network appliances Detect SW and HW failures and resources utilization Check Hardware and Software performances Adapt solution settings according to volumes, end-user requests, network changes Communicate performance and activity report to user on weekly basis Required technical skills Hardware and software troubleshooting and problem-solving abilities Installation, support & troubleshooting of local and Network printers Vendor co-ordination on hardware, software and product support Preparing MIS report in Excel Worksheet
Client Site: Subros Limited, Phase- 2, Noida Microchip Infotech Systems Pvt. Ltd. is an enterprise System Integrator Company based out of New Delhi, India provides integrated Hardware solutions and services to its clients. Microchip has been promoted by highly experienced professionals dedicated to provide total IT solutions under one roof. Microchip service offerings span technology consulting, application services, system integration, product engineering, custom software development, maintenance, re-engineering, independent testing and IT infrastructure services. Key Deliverables Leading L1 Support Team of 15 People at 6 Location Manages Windows network (600 users, 500 Workstations, printers, etc.) with Active Directory Designs, administrates, and supports systems, networks, and application infrastructure (e.g., LAN, global email systems, etc.) CITRIX Installation and Client configuration at Users Computer Installing Patches & Updates for OS and Upgrade Hardware Installing, Configuring and troubleshooting TeamCenter, Catia Application Software for Drawing and Designing Automobile Spare parts using CAM Installing and configuring SQL Server and SQL client site configuration Managing McAfee Anti-Virus, Monitoring & Troubleshooting at End User Managing Polycom, lifestyle and Avaya video conference system for 10 locations Installing and configuring CCTV Camera and their Monitoring Giving Door access of Users Handle daily technical support activities on Hardware/desktop, Laptop, Printer, Scanner and data network. Keep track of logged Ticket using ServiceNow Ticketing tools and try to resolve the ticket which is logged by the user Setup desktop, Laptop, Printer, Scanner and peripherals and test network connections. Configure and troubleshooting IBM Lotus Notes Email Client. Performing daily, weekly, monthly maintenance backups/ restorative exercises, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning Provide System Admin Support as required to maintain user accounts, DNS, DHCP, WINS, etc. and maintaining connectivity to the internet and VPN to Area office Handling of customer Escalated calls and try to fix ASAP Keep track on logged tickets & ensure the ticket is resolved as per SLA Assist end users with their computing needs by resolving trouble tickets and fulfilling employee request for application and system support Providing support on the site in real time basis to end users Installation of OS like: Window10, Windows8, Window7, Vista, Windows XP, 2000, and their network appliances Installation of peripherals devices and their driver software Installation, support & troubleshooting of local and Network printers Vendor co-ordination on hardware, software and product support Preparing MIS report in Excel Worksheet
Client Site: Institute of Chartered Accountants of India, Sector-62, Noida Bharat IT Services Limited is a fully owned subsidiary of the dynamic business conglomerate, the Spice i2i, Singapore, which has diversified interests in IT and ITES. Bharat IT Services Limited provides services like- IT Hardware and Service Solution, IT Facility Management Services, IT Network Management Services, Annual Contracts for Maintenance of IT Hardware. Key Deliverables Leading L1 Support Team of 12 People at 8 Location Handling Team, Manages Windows network (users, computers, printers, etc.) with Active Directory Designs, administrates, and supports systems, networks, and application infrastructure (e.g., LAN, global email systems, etc.) Managing 1100 mailboxes on Office 365 Admin Portal Handle daily technical support activities on Hardware/desktop, Laptop, Printer, Scanner and data network. Setup desktop, Laptop, Printer, Scanner and peripherals and test network connections. Configure and troubleshooting Email data transport (SMTP, POP3 and IMAP) and OWA (Outlook Web Access) and Microsoft Outlook. Performing daily, weekly, monthly maintenance backups/ restorative exercises, reviewing server logs for potential issues, as well as by ensuring that anti-virus software and security patches are routinely updated and functioning Administering& monitoring Anti-virus server (Quick Heal Console) for all systems Installing, configuring Troubleshooting TCS Accounting Software & Tally ERP9 Handling of customer Escalated calls and try to fix ASAP Keep track on logged tickets by Kaseya Ticketing Tool & ensure the ticket is resolved as per SLA Assist end users with their computing needs by resolving trouble tickets and fulfilling employee request for application and system support Installation of OS like: Window10, Windows8, Window7, Vista, Windows XP, 2000, and their network appliances Installation of peripherals devices and their driver software Installation, support & troubleshooting of local and Network printers Vendor co-ordination on hardware, software and product support Report preparation on excel
Client Site: Institute of Chartered Accountants of India, Sector-62, Noida Value point System Pvt. Ltd. provides complete IT infrastructure solutions to varied customers to ensure smooth flow of day-to-day operations. Since its inception, Value point Systems has constantly helped companies to identify, procure, implement and support their' IT infrastructure needs, apart from helping them network and communicate in a manner that is highly efficient and effective. They are the preferred IT partners for many of the top Fortune companies as well as premium partners for organizations like HP, Microsoft, Cisco, Schneider Electric, Aruba, Bluecoat, Symantec and Tyco. Key Deliverables Providing support on the site in real time basis to end users Adding Door Access. Managing Video Conferencing and CCTV camera Monitoring and Handling all types of system hardware related issues. Installation of OS like: Windows8, Window7, Vista, Windows XP, 2000, and their network appliances Installation of peripherals devices and their driver software System testing and repaired Making Patch Cable and LAN cabling Installation, support &troubleshooting of local and Network printers Administering& monitoring Anti-virus server (Quick Heal Console) for all systems Providing support for black berry devices. (Installation, configuration, troubleshooting & data backup) Installation and troubleshooting of MS-Outlook and OS related issues Report preparation on excel