شاهد Parwaiz

As a Head of IT, my responsibilities include leading the group’s digital transformation, initiatives, managing enterprise IT infrastructure, and implementing robust ERP and business systems to align with corporate objectives. I oversee the development and execution of IT strategy and roadmap, ensuring system integration, cybersecurity, and data governance across subsidiaries. Additionally, I drive automation, business intelligence, and technology-driven process optimization to enhance efficiency, scalability, and decision-making across the organization.Responsibilities:

• Provide leadership, vision, and strategic direction for the IT department, ensuring technology initiatives align with corporate objectives and growth plans.
• Develop, recommend, and implement IT strategies that support both current operations and future business expansion.
• Identify and leverage technology opportunities to build competitive advantage and drive innovation across the organization.
• Oversee diversified IT projects across the group, ensuring robust, secure, and scalable, infrastructure that meets business requirements and standards.
• Collaborate with leadership teams to prepare business cases for IT investments and present, them to the governance committee.
• Ensure IT service delivery aligns with business requirements, establishing KPIs, dashboards, and continuous improvement processes.
• Develop and enforce IT policies, procedures, standards, and best practices to enhance, operational efficiency and compliance.
• Assess, recommend, and implement innovative technologies related to ERP, cybersecurity,
communications, and business continuity.
• Lead, mentor, and develop high-performing IT teams to deliver quality support and technology-driven value.
• Cultivate a culture of accountability, performance, and adaptability within the IT department.
• Develop and manage the annual IT business plan and budget (CAPEX & OPEX), optimizing resources and cost efficiency..

Key Achievements: (so far)
• Enterprise Digital Transformation: Initiated and led a company-wide digital transformation strategy covering manufacturing, wholesale, and 35 retail outlets,
integrating all business units under a unified ERP and cloud ecosystem.
• ERP Implementation Leadership: Directed the implementation of Suntech SunFacet ERP, aligning processes across Retail, Wholesale, Manufacturing, Refinery, and Finance divisions for improved operational visibility and efficiency.
• Microsoft 365 Migration: Successfully migrated all departments to Microsoft 365, enhancing collaboration, email security, and document management across the organization.
• Cloud Infrastructure Establishment: Deployed the company’s first Azure-based cloud infrastructure, optimizing ERP performance, data backup, and scalability while reducing on-premise maintenance costs.
• AI & Automation Strategy: Initiated collaboration with AI company to explore AI-driven process automation for Helpdesk, Call Center, and eCommerce support, improving customer and employee experience.
• ERP Steering Committee Formation: Established and chaired a cross-functional ERPSteering Committee to ensure governance, alignment, and timely decision-making during system implementation.
• Operational Cost Optimization: Negotiated vendor contracts and licensing agreements, achieving significant savings in IT operational expenses and ERP implementation costs.
• Data-Driven Management: Implemented BI dashboards and analytics frameworks for management reporting, enabling real-time visibility into performance metrics.
• IT Governance & Compliance: Introduced cybersecurity and compliance policies aligned with KSA regulations, strengthening data security and IT audit readiness.
• High-Performance IT Culture: Built and mentored a skilled IT team capable of supporting enterprise-scale transformation initiatives across multiple business entities.

As an Information Technology Head, my responsibility includes oversees information Technology department operations, develop IT strategy and roadmap as well ERP evaluation, Implementation across the organization as per the business requirements and scope. Transform establishment towards Digital Transformation and Business Intelligence as well Automations.

• Managing and Providing leadership and vision for the IT department including strategic planning of information systems

• Developing, recommending and implementing a strategy to provide the business with an IT solution that supports the current and future needs of the business aligned to corporate objectives and growth plans.

Identifies opportunities where technology can build competitive advantage and provide game-changing innovation.

• Diversifying projects throughout the company, gathering the knowledge & provides the company with robust infrastructure while satisfying the business requirements & standards.

• In collaboration with leadership team heads, prepare business cases for IT investments and presents to governance committee.
• Articulates IT services to ensure their compliance with business requirements and/or expectations

• Provides market view / needs to drive overall IT strategy.

• Responsible for IT service delivery service delivery management including development of metrics/dashboards of IT services to the business.

• Create operational policies, procedures, standards, guidelines and best practices.
• Assess new innovative technologies, mission critical systems, security, communications and business continuity.

• Hire, develop, train, and promote high performing individuals who will provide quality support to Users and Customers.

• Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs.

• Develop the Business Plan, IT budget and monitor both CAPEX, OPEX to ensure that the financial targets are met.

Key Accomplishments:
• Saved Expenses and Budget by minimizing expenses

• Saved costs behind projects by negotiating vendors.

As an Information Technology Head, my responsibility includes oversees information Technology department operations, develop IT strategy and roadmap as well ERP evaluation, Implementation across the organization as per the business requirements and scope. Transform establishment towards Digital Transformation and Business Intelligence as well Automations.

• Managing and Providing leadership and vision for the IT department including strategic planning of information systems

• Developing, recommending and implementing a strategy to provide the business with an IT solution that supports the current and future needs of the business aligned to corporate objectives and growth plans.

Identifies opportunities where technology can build competitive advantage and provide game-changing innovation.

• Diversifying projects throughout the company, gathering the knowledge & provides the company with robust infrastructure while satisfying the business requirements & standards.

• In collaboration with leadership team heads, prepare business cases for IT investments and presents to governance committee.
• Articulates IT services to ensure their compliance with business requirements and/or expectations

• Provides market view / needs to drive overall IT strategy.

• Responsible for IT service delivery service delivery management including development of metrics/dashboards of IT services to the business.

• Create operational policies, procedures, standards, guidelines and best practices.
• Assess new innovative technologies, mission critical systems, security, communications and business continuity.

• Hire, develop, train, and promote high performing individuals who will provide quality support to Users and Customers.

• Coach and challenge employees to maximize performance, embrace change, and anticipate customer needs.

• Develop the Business Plan, IT budget and monitor both CAPEX, OPEX to ensure that the financial targets are met.

Key Accomplishments:
• Saved Expenses and Budget by minimizing expenses

• Saved costs behind projects by negotiating vendors.

Sonbol is a Saudi fashion house specialized in women's fashion since it started its business
successfully since 1999. And continued to expand until the establishment of 35 branches in most
cities of Saudi Arabia, which is the result of mutual trust between them and loyal customers.
Sonbol is committed to providing the latest fashion combinations to suit the needs of the various
categories. We are very careful to choose each piece considering the uniqueness of design and
manufacturing quality to reach its customers as it should. Seeking to become the source of
elegance and inspiration for all those interested in fashion.
Information Technology Head - December 2020 to continued…...

As an Information Technology Head, my responsibility includes oversees operations as well
current ERP Implementation across the organization.
•
• Provide leadership and vision for the IT department including strategic planning of
information systems
• Developing, recommending and implementing a strategy to provide the business with an
IT solution that supports the current and future needs of the business aligned to
corporate objectives and growth plans.
Identifies opportunities where technology can build competitive advantage and provide
game-changing innovation.
• Diversifying projects throughout the company, gathering the knowledge & provides the
company with robust infrastructure while satisfying the business requirements &
standards.
• In collaboration with leadership team heads, prepare business cases for IT investments
and presents to governance committee.
Articulates IT services to ensure their compliance with business requirements and/or
expectations
• Provides market view / needs to drive overall IT strategy.
• Responsible for IT service delivery service delivery management including development of
metrics/dashboards of IT services to the business.
• Create operational policies, procedures, standards, guidelines and best practices.
Assess new innovative technologies, mission critical systems, security, communications
and business continuity.
• Hire, develop, train, and promote high performing individuals who will provide quality
support to Users and Customers.
• Coach and challenge employees to maximize performance, embrace change, and
anticipate customer needs.
• Develop the Business Plan, IT budget and monitor both CAPEX, OPEX to ensure that the
financial targets are met.
Key Accomplishments:
• Saved Expenses and Budget by minimizing expenses
• Saved costs behind projects by negotiating vendors.

MAS Holding Company -( March 2018 - Continue) Riyadh, Saudi Arabia the company is an
organization with an Aim to be the strategic partner in the region for best-in-class international
companies that share our values and commitment transforming promises in to successful business.
The Company has forged many business relationships and made strong beginning based on
strong business alliances.
Group IT Head - March 2018 to January 2020
As a Group IT Head, my responsibility includes oversees day to day IT task and operations as
well current ERP Implementation across the organization.
The company is undergoing a group wide implementation with support externally from provider
but requires someone that can oversee the internal development and processes.
• Analyze the business ERP requirements and evaluation of ERP’s.
• Managed over all ERP and IT Projects and its delivery as per agreed timeline
• Understanding departments' business requirements, and deliver suitable ERP solutions
in collaboration with service providers
• Managed ERP (SAP) implementation across the organization.
• Worked closely with vendors and consultants to manage ERP implementation projects
• govern over the IT related processes and operations with the group
• Developed the ERP and IT strategy in alignment with overall strategy
• Design, develop and oversee the implementation of ERP and IT strategy liaising with key
internal stakeholders
• Oversee the developed the policies and procedures related to the use of IT systems
• Ensure system requirements and specifications are met within budget according to
the requirements of users and organization.
• Oversee the efficient operation of IT Helpdesk and Maintenance functions and ensure
high satisfaction levels from internal users and customers.
• Oversee the development and implementation of application and
maintenance methodologies and standards
• Translate business requirements into functional and technical system requirements and
identify vendors who can fulfill these requirements
• Negotiate service level agreements (SLAs) with vendors to best fit operational needs
and budget constraints
• Manage financial and budgets by forecasting requirements and deploying resources
effectively
• Monitor performance of the functions within IT as per the pre-set KPIs in coordination
with Corporate Development
Key Accomplishments:
• Revenue Income by segregating IT Division as Revenue center
• Saved Expenses and Budget by minimizing expenses throughout ERP Implementation cycle.
• successful ERP Implementation by Proper ERP Software and Vendor Evaluation
• Successfully delivered several project
• Saved costs behind projects by negotiating vendors

AlNakhla’ Residential Resorts is a Riyadh’s First unique residential and commercial resorts, considered as the most up to date project offering a life style and a resort residential facility.

As an IT Head, my responsibility includes Direct and Manage the Projects Implementation, support
and administration of entire activities of IT within the organization.
• Manage over all IT operation and Infrastructure for the organization
• Managed ERP and CRM Project (Microsoft Dynamics 365 ERP/CRM)
• Managed Hotel Management system (Micros - Operah)
• Managed Business Intelligence, Applications and Mobile Application
• Established and accomplished objectives for IT Department.
• Aligns IT structures with the business’ needs.
• Directs the day-to-day operations of the IT department
• Managing day to day activities and Issues related to Information Technology
• Develop IT Strategy, IT Policy and Procedure (and related documents)
• Directing and Managing employee in the department in performing their delegated task
• Recruit, Hire, train and supervise the IT Staff
• Coordinate and facilitate consultation with stakeholders to define business and systems
requirements for new technology implementations.
• Manage daily Issues and maintenance processes.
• Plan and prepare annual IT budget
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Managing IT Related Unit preparation plan
• Monitoring Day to day work order and service escalation
• Define and communicate corporate plans, policies, and standards for the organization for
implementing, and operating IT systems.
• Trains and introduces the Department and company staffs to the new system, products
and services.

A fast growing Fashion retail company with revenue of 170 million with 110 stores across Saudi Arabia,

M.A. Al Abdul Karim & Co. Ltd
A fast growing Fashion retail company with revenue of 170 million with 110 stores across Saudi Arabia,

M.A. Al Abdul Karim & Co. Ltd is a leading Retail company within the Kingdom of Saudi Arabia,
operating International concept brands and Local BRANDS like TERRANOVA, CALLIOPE, RINA, Alcott, The Blue Age, ZEY, Ci Gusta etc., Abdul Karim ‘s leading business of Fashion Retail across KSA Regions with 120 Stores,

As an IT Head, my responsibility includes Management, Implementation, support and administration
of entire activities of IT within the organization.
Responsible to:
• Oversee and Manage all IT operation and Infrastructure of the organization
• Manage ERP Project for organization (Microsoft Dynamics AX)
• Liaise with other department to understand their information needs and provide IT solutions
• Transform IT by Continuous Assessment and Review of existing IT Infrastructure and
requirements
• Developed Action Plan provided best solution for the company.
• Managing day to day activities and Issues, related to Information Technology
• Develop IT Policy and Procedure and related documents
• Managing employee in the department in performing their delegated task
• Develop, track, and control the information technology annual operating and capital budgets.
• Managed external Vendor relations as well SLA’s
• Identified and recommended new technology solutions that business need to implement.
• Assess and make recommendations on the improvement or re-engineering of the
IT organization.
• Recruit, Hire, train and supervise the IT Staff
Shahid Parwaiz
IT Head Resume
• Deployment of Avaya Telephone system within the Organization
• Supported business stakeholders to understand how IT can support their business
initiatives, strategic project planning, and implementation of business requirements.

Key Accomplishments:
• Saved SAR 1.5 Million by minimizing expenses throughout ERP Implementation cycle.
• Proper ERP Software and Vendor Evaluation, which lead to successful Implementation
• Developed IT Data center with Structure from Scratch
• Implemented Citrix XenApp and Receiver for Remote Users
• Rollout Avaya IP Office Telephony System across organization
• Successfully Rollout the new POS Application and Hardware within the timeframe
• Successfully completed office server room shifting.
• Standardized Software and Hardware and rolled out for organization
• Provided pay slip solution on existing HR process

as IT Manager, my responsibilities includes management, implementation, support and
administration of entire activities of IT in the company.

Responsible to:
• Managed IT department operational activities across the branches.
• Ensure continuous delivery of IT services through oversight of service level agreements
with end users and monitoring of IT systems performance.
• Ensure IT system operation adheres to applicable laws and regulations.
• Develop and control the information technology annual operating and capital budgets
• Assist in planning, organizing, and management of the annual business plan
• Managed IT planning and guidance to establish the company’s IT infrastructure
• Identify the requirements of technical accessories for current and future systems
• Manage deployment, monitoring, maintenance, development, upgrade and support of all
IT systems, including telecommunications, networking, servers, PCs, operating systems,
hardware, software, peripherals and Office Automation equipment
• Negotiate and administer vendor, outsource and consultant contracts and service agreements
• Responsible for the company’s ERP initiative
• Manage IT Inventory (hardware, software and equipment)
• Manage IT staff (Team of 3 people) recruitment, supervision, project coordination, scheduling,
development, and evaluation
• Documentation of new strategies, policies and procedure to run the IT operations smoothly
• Worked in close contact with all the concerned departments and help to run
business smoothly
• Produce weekly, monthly and quarterly management reports to senior management.

Key Accomplishments:
• Saved SAR 1.2 Million by minimizing expenses through data processing, communication and
office systems equipments
Developed and successfully implemented IT Related Security, Policy and procedure to meet
Audit Requirements.
• Have reduced cost by 25 % on an average on IT Hardware through Negotiations
• Led-company wide deployment of Windows XP and MS Office across 90 stores all over KSA.
• Successfully completed office shifting.
• Successfully worked and completed IT centralization in 2010.
• Taken Ownership and completed successfully IT data center.
• Awarded High contributor 2010 (by PMS)

Managed Retail ERP and POS- Point of Sales System (Retail Pro)
• Responsible for 2 Warehouses, 55 Stores & 2 Offices in Riyadh
• Responsible for Day to Day Retail operations, Retail, ERP System
• Identify, select & develop appropriate vendor’s / service providers
• Closely monitor and review day-to-day operations
• Closely interact with users to derive maximum benefit from the IT infrastructure
• Plan for Manpower at the Regional Front end level.
• Monitoring daily backups, all system Interface, Server hardware and Logs
• Effectively takes part in physical inventory (stock Take)
• Provide Training for the retail application to cashiers and office staff.
Key Accomplishments:
• Have Successfully Updated the SERVER's Infrastructure as per the Company Requirements
• Successfully completed Rollout of Retail Pro from 7.63 to Retail Pro 8.52 ( Year 2006)
• Implemented various new technologies which would suit our business needs
• FTP communication established between stores and Head Office
• Rollout dial up and established VPN communication within store for data exchange.

Responsible to:
• Managing office LAN/WAN Network (350 Users)
• Managing Remote Office location ‘s LAN/WAN network
• Provide technical support to Head Office and Remote Office Users
• Applying security for the domain users as well as for the remote users.
• Implemented RAS and VPN for the remote workstations to connect with the application server
• Solving Users Issues Remotely with remote administration (RADMIN)
Key Accomplishments:
• Up gradation of servers NT4.0 to Windows 2000 Servers
• Established successfully communication to Remote Store (VPN and Router)
• Awarded with certificate of Appreciation.