IT Assistant Manager
Jazirat S’Maa Fashion Co. Ltd
مجموع سنوات الخبرة :14 years, 10 أشهر
Company Profile- Redtag and Twenty4 are among the top fashion retail brands of GCC, operating under umbrella of BMA International-Dubai. Both the brands deal in apparel and non-apparel retail with 180+ retail stores in Saudi Arabia .
Job Responsibilities-
• Managing the Helpdesk team (L1 Support) and supervising them in technical support to retail operations.
• Managing technical support of MS Dynamics AX Retail and ETP Suite applications for Point of Sale.
• Managing technical support of Oracle ERP.
• Managing MS SQL Databases of store’s billing systems.
• Managing Firewalls and switches.
• Designing and implementation of disaster recovery plans for store systems.
• Managing procurement, AMC, and subscriptions.
• Monitoring batch jobs to ensure timely replication of data between stores and data warehousing systems.
• Coordinate with L3 support and software vendors for customization, updates, and bug fixes in applications.
• Lead the deployment of application upgrades within given deadlines.
• Review incidents, escalations, and SLA compliance of outsourced services like technical support of CCTV systems, security tag detection footfall counting systems .
• Planning and managing IT budget (Capex and Opex).
• Creating knowledge base, user manuals, SOPs and installation guides) for users and L1 support team.
Company Profile- Panasonic India is the Indian business unit of world spread Japanese MNC- Panasonic Group. Panasonic India deals in manufacturing and sales of electronic home appliances and heavy mechanical equipment.
Job Responsibilities-
•Responsible for 2nd level support of all IT related issues at onsite and remote locations.
•Handling all escalated cases from on site and remote locations.
•Performing various maintenance activities like analyzing logs, events on switches, router and servers to prevent any downtime or downgraded performance.
•Administered and participated in deployment of servers, networking devices, virtual desktops and many other applications.
•Performed/Supervised day to day administration functions on servers like backup and restoration of files and settings.
•Coordinating with NOC team to maintain connectivity and availability of network to end users.
•Ensuring compliance on all desktops and laptops by performing periodic audits and taking necessary actions
Honeywell Technology Solutions Lab (HTSL) is the Indian business unit of American multinational conglomerate company Honeywell International Inc. HTSL deals in R&D for Aviation and provides sophisticated access control, security & surveillance and fire alarms system solutions.
Job Responsibilities-
•Providing
Projects:
•Lead the MS Dynamics AX Retail R3 upgrade in stores across Saudi Region.
•Been integral contributor in implementation of Oracle ERP in BMA International.
•Lead the implementation of Dell Kace Appliance on local and remote sites.
•Planned and executed migration of Windows XP to Windows 7 in Panasonic India.
Qualifications and Professional trainings