Shahid Raza, IT Assistant Manager

Shahid Raza

IT Assistant Manager

Jazirat S’Maa Fashion Co. Ltd

Lieu
Arabie Saoudite - Khobar
Éducation
Baccalauréat, Computer Application
Expérience
14 years, 10 Mois

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Expériences professionnelles

Total des années d'expérience :14 years, 10 Mois

IT Assistant Manager à Jazirat S’Maa Fashion Co. Ltd
  • Arabie Saoudite - Khobar
  • Je travaille ici depuis août 2014

Company Profile- Redtag and Twenty4 are among the top fashion retail brands of GCC, operating under umbrella of BMA International-Dubai. Both the brands deal in apparel and non-apparel retail with 180+ retail stores in Saudi Arabia .

Job Responsibilities-
• Managing the Helpdesk team (L1 Support) and supervising them in technical support to retail operations.
• Managing technical support of MS Dynamics AX Retail and ETP Suite applications for Point of Sale.
• Managing technical support of Oracle ERP.
• Managing MS SQL Databases of store’s billing systems.
• Managing Firewalls and switches.
• Designing and implementation of disaster recovery plans for store systems.
• Managing procurement, AMC, and subscriptions.
• Monitoring batch jobs to ensure timely replication of data between stores and data warehousing systems.
• Coordinate with L3 support and software vendors for customization, updates, and bug fixes in applications.
• Lead the deployment of application upgrades within given deadlines.
• Review incidents, escalations, and SLA compliance of outsourced services like technical support of CCTV systems, security tag detection footfall counting systems .
• Planning and managing IT budget (Capex and Opex).
• Creating knowledge base, user manuals, SOPs and installation guides) for users and L1 support team.

Team Lead à PANASONIC India Pvt. Ltd.
  • Inde - Gurgaon
  • janvier 2013 à juillet 2014

Company Profile- Panasonic India is the Indian business unit of world spread Japanese MNC- Panasonic Group. Panasonic India deals in manufacturing and sales of electronic home appliances and heavy mechanical equipment.
Job Responsibilities-
•Responsible for 2nd level support of all IT related issues at onsite and remote locations.
•Handling all escalated cases from on site and remote locations.
•Performing various maintenance activities like analyzing logs, events on switches, router and servers to prevent any downtime or downgraded performance.
•Administered and participated in deployment of servers, networking devices, virtual desktops and many other applications.
•Performed/Supervised day to day administration functions on servers like backup and restoration of files and settings.
•Coordinating with NOC team to maintain connectivity and availability of network to end users.
•Ensuring compliance on all desktops and laptops by performing periodic audits and taking necessary actions

System Engineer à HONEYWELL Technology Solutions Lab
  • Inde - Bengaluru
  • mars 2012 à décembre 2012

Honeywell Technology Solutions Lab (HTSL) is the Indian business unit of American multinational conglomerate company Honeywell International Inc. HTSL deals in R&D for Aviation and provides sophisticated access control, security & surveillance and fire alarms system solutions.
Job Responsibilities-
•Providing

Resident Engineer à Maruti Service Masters
  • Inde
  • août 2011 à février 2012
Technical Support Executive à Om-InfoTech Tumkur - Karanatk
  • août 2009 à juillet 2011

Projects:
•Lead the MS Dynamics AX Retail R3 upgrade in stores across Saudi Region.
•Been integral contributor in implementation of Oracle ERP in BMA International.
•Lead the implementation of Dell Kace Appliance on local and remote sites.
•Planned and executed migration of Windows XP to Windows 7 in Panasonic India.

Qualifications and Professional trainings

Éducation

Baccalauréat, Computer Application
  • à Jamia Hamdard University
  • décembre 2025
Diplôme supérieur, Cloud Computing
  • à Great Lakes Institute of Management
  • février 2023
Diplôme, Electronics & Communication Engineering
  • à Board of Technical Education
  • août 2013

Specialties & Skills

Vendor Management
IT Governance
Cloud Computing
IT Service Management
Retail Business Systems-POS, Handheld Devices-Consulting and Support.
ERP (SAP, Oracle, MS Dynamics AX) Consulting, Implementation and Support
Cloud Technologies-AWS, Azure

Langues

Anglais
Expert
Hindi
Expert
Arabe
Débutant

Formation et Diplômes

SAP S/4 Hana Sourcing and Procurement (Formation)
Institut de formation:
SAP
AWS Solution Architect Associate (Formation)
Institut de formation:
AWS

Loisirs

  • Learning New Skills