shahin prem

− Manage daily IT operations supporting PMS, POS, PABX, IPTV, Wi-Fi, CCTV, and access control systems.
− Provide technical support across all hotel departments, resolving hardware, software, and network issues
efficiently.
− Monitor servers, networks, and systems to ensure high availability and performance.
− Coordinate with vendors for system maintenance, upgrades, AMC contracts, and troubleshooting.
− Implement data security measures including backups, antivirus updates, and cybersecurity best practices.
− Install, configure, and maintain desktops, laptops, printers, routers, switches, and biometric systems.
− Support Front Office, F&B, and Finance departments with PMS and POS troubleshooting.
− Maintain IT asset inventory, documentation, and compliance with internal IT policies and audits.

− Delivered end-to-end technical support for hotel digital systems including PMS, POS, IPTV, Wi-Fi, PABX,
CCTV, and access control.
− Managed and optimized network infrastructure through proactive monitoring and preventive
maintenance.
− Supported guest digital platforms including online check-in/check-out and mobile guest applications.
− Coordinated with Accor global IT teams and third-party vendors for system integration and upgrades.
− Ensured compliance with Accor IT security standards and data protection policies.
− Installed and maintained servers, workstations, networking equipment, printers, and digital signage.
− Trained hotel staff on digital systems, reducing recurring IT issues and external support dependency.

− Supported daily hotel IT operations including PMS, POS, Wi-Fi, IPTV, PABX, and access control systems.
− Assisted in installation, configuration, and maintenance of servers, desktops, laptops, and network
devices.
− Monitored network performance and resolved connectivity and system issues.
− Supported system upgrades, software installations, and preventive maintenance activities.
− Managed user accounts, email configuration, access permissions, and password resets.
− Maintained IT documentation, asset registers, and incident reports for audit purposes.